Patient Access Svcs Rep
About The Position
Under the direction of the Patient Access Manager, Supervisor, or Lead, the Patient Access Services Representative plays a vital role in ensuring a positive patient experience. This position is responsible for registering inpatients, outpatients, and emergency room patients by conducting professional interviews to gather demographic, financial, and biographical information. The representative will also handle cashiering responsibilities, including collecting co-pays in the Emergency Department, estimated service costs in outpatient areas, and payments on existing accounts. Additionally, this role involves answering patient inquiries related to cost estimates and balances, offering payment options, and assisting with financial clearance when necessary. Delivering excellent customer service and adhering to PH Standards of Behavior are essential aspects of this role.
Requirements
- High school diploma or GED required.
- Minimum of two years clerical experience.
- Proficient in Microsoft Windows and general computer applications.
- At least two years of customer service experience required.
- Excellent verbal and written communication skills.
- Must attend a mandatory 5-week Patient Access Services training program.
- A passing score of 90% or higher is required.
- Applicants scoring between 80%-89% may retake the test once.
- Strong multitasking and critical thinking skills with the ability to work independently.
- CPR certification required within 30 days of hire (applicable only to assignments at Whitley or Warsaw locations).
Nice To Haves
- Coursework or knowledge in Medical Terminology is preferred.
Responsibilities
- Registering inpatients, outpatients, and emergency room patients
- Conducting professional interviews to gather demographic, financial, and biographical information
- Collecting co-pays in the Emergency Department
- Collecting estimated service costs in outpatient areas
- Collecting payments on existing accounts
- Answering patient inquiries related to cost estimates and balances
- Offering payment options
- Assisting with financial clearance
- Delivering excellent customer service
- Adhering to PH Standards of Behavior
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Hospitals
Education Level
High school or GED
