Patient Access Svcs Rep

DeKalb Health • Fort Wayne, IN

73d

About The Position

Under the direction of the Patient Access Manager, Supervisor, or Lead, the Patient Access Services Representative plays a vital role in ensuring a positive patient experience. This position is responsible for registering inpatients, outpatients, and emergency room patients by conducting professional interviews to gather demographic, financial, and biographical information. The representative will also handle cashiering responsibilities, including collecting co-pays in the Emergency Department, estimated service costs in outpatient areas, and payments on existing accounts. Additionally, this role involves answering patient inquiries related to cost estimates and balances, offering payment options, and assisting with financial clearance when necessary. Delivering excellent customer service and adhering to PH Standards of Behavior are essential aspects of this role.

Requirements

• High school diploma or GED required.
• Minimum of two years clerical experience.
• At least two years of customer service experience required.
• Proficient in Microsoft Windows and general computer applications.
• Excellent verbal and written communication skills.
• Must attend a mandatory 5-week Patient Access Services training program.
• A passing score of 90% or higher is required on the training program test.

Nice To Haves

• Coursework or knowledge in Medical Terminology is preferred.
• Applicants scoring between 80%-89% may retake the test once.
• Strong multitasking and critical thinking skills with the ability to work independently.

Responsibilities

• Register inpatients, outpatients, and emergency room patients by conducting professional interviews.
• Gather demographic, financial, and biographical information from patients.
• Handle cashiering responsibilities, including collecting co-pays and payments.
• Answer patient inquiries related to cost estimates and balances.
• Offer payment options and assist with financial clearance.
• Deliver excellent customer service and adhere to PH Standards of Behavior.

What This Job Offers

• Industry: Hospitals
• Education Level: High school or GED