PATIENT ACCESS SVC REP FLOAT, FCP - PATIENT CARE GENERAL - TH

Froedtert Memorial Lutheran Hospital • Menomonee Falls, WI

104d

About The Position

The Patient Access Service Representative (PASR) follows the Froedtert and the Medical College Performance Excellence Customer Service Standards. The role involves greeting and arriving patients, verifying and updating demographic information, collecting copays, balancing daily cash collections, obtaining patient signatures, assisting patients with ancillary appointment scheduling and forms, scheduling, canceling, and rescheduling patient appointments, and answering and directing telephone calls. This position requires floating to various locations within the region to cover Front Desk and/or Call Center needs due to PTO or LOA.

Requirements

• A minimum of 1 year of prior experience as a receptionist/assistant or in a customer service field is required.
• High School diploma or equivalent is required.

Nice To Haves

• Previous experience in a healthcare setting is preferred.
• Two years of experience as a receptionist/assistant or work in a customer service field is preferred.
• Knowledge of medical terminology and EpicCare is preferred.
• Proficiency in Microsoft Excel is preferred.

Responsibilities

• Greets and arrives patients.
• Verifies and updates demographic information.
• Collects monies for copays, supplies, and services rendered.
• Balances daily cash collections.
• Obtains patient signatures.
• Assists patients with ancillary appointment scheduling and forms.
• Schedules, cancels, and reschedules patient appointments.
• Answers and directs telephone calls.

Benefits

• Paid time off
• Growth opportunity - Career Pathways & Career Tuition Assistance, CEU opportunities
• Academic Partnership with the Medical College of Wisconsin
• Referral bonuses
• Retirement plan - 403b
• Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
• Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees