Patient Access Support

LA CLINICA DE LOS CAMPESINOS INC • Manitowoc, WI

5d • Onsite

About The Position

We are seeking a Patient Access Support team member to join our front-line staff. In this role, you will be responsible for completing patient registration, assisting walk-in patients, scheduling appointments, and providing exceptional customer service. You are the first point of contact for patients, and you play a critical role in ensuring a smooth and welcoming experience.

Requirements

• High School Diploma or equivalent
• Minimum of one year of customer service experience
• Strong communication and interpersonal skills
• Strong problem-solving skills and a patient-centered mindset

Nice To Haves

• Previous experience in a healthcare office setting preferred
• Epic experience is a plus

Responsibilities

• Check in patients for all appointments
• Verify accuracy of patient paperwork and demographics
• Enter patient data into the EHR
• Receive and process co-payments and payments accurately
• Maintain front-desk responsibilities and monitor patient flow
• Identify patients in need of financial assistance and refer to the Financial Advocate
• Work assigned work queues efficiently
• Ensure patient charts are accurate and complete, including scanning documents
• Support the organization’s quality improvement program
• Ensure UDS data is entered correctly in the EHR

Benefits

• 20 days of Paid Time Off (PTO) – accrual starts on your first day
• 8 Paid Holidays
• Medical, Dental, Vision & Pet Insurance
• 401(k) with up to 5% company match
• Short & Long-Term Disability and Life Insurance (company-paid)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED