Patient Access Support Services Enterprise Access & Reimbursement Manager Richmond, VA Mid-Atlantic Region

About the position

The Enterprise Access & Reimbursement Manager (ARM) focuses on the Hematology, Oncology, and Cardiovascular portfolio. This position is part of the customer-facing Patient Access Support Services (PASS) organization and is responsible for developing strong, long-term relationships with customers while representing BMS Patient Access Support and Programs across a defined geography. The ARM will provide access and reimbursement support, education, and resources in a professional, compliant, and ethical manner to support clinical decisions for patients. Collaboration with the PASS program management team, matrix colleagues across Access Strategy, Field Sales, and the Market Access Field Team is essential. This is a field-based position in the Mid-Atlantic Region, specifically within the Richmond, VA area.

Responsibilities

• Builds and maintains professional contacts with office staff in private practice, medical group practices, hospitals, and others in the patient care continuum.
• Develops deep market access expertise in the assigned geography and anticipates implications for BMS brands and their key competitors.
• Proactively shares reimbursement-related education to offices, educating staff on enrolling appropriate patients into BMS patient support programs.
• Reactively manages patient cases enrolled into BMS Hubs, facilitating continuity of care post-clinical decision.
• Compliantly shares account knowledge and insights to enhance ONE BMS matrix team approach.
• Provides Home Office approved reimbursement-related updates to District Manager and sales representatives within own geography as appropriate.
• Complies with all laws, regulations, and policies that govern the conduct of BMS.
• Estimated 20%-30% of overnight travel required, based on candidate's residence.

Requirements

• Strong interpersonal and communication skills.
• Demonstrated performance in strategic analysis, leadership, critical thinking, and collaboration within a matrix organization.
• Bachelor's degree required with a minimum of 5+ years in pharmaceuticals and/or related healthcare experience.
• Account management skills and experience in the buy and bill and specialty pharmacy market preferred.
• Prior customer-facing responsibility along with patient reimbursement experience preferred.
• Demonstrated strength in BMS Values: Urgency, Inclusion, Passion, Accountability, Innovation, and Integrity.

Nice-to-haves

• Experience in the buy and bill and specialty pharmacy market.
• Prior customer-facing responsibility and patient reimbursement experience.

Benefits

• Competitive benefits, services, and programs to support employee goals at work and in personal lives.