Patient Access Supervisor, Full-time, EWCH, Murphy, NC

Erlanger Health System•Murphy, NC

About The Position

Under the direction of the Patient Access Manager, the Patient Access Supervisor oversees the activities of the Patient Access Specialists to ensure daily operations within the supervisors domain are operating effectively and efficiently. The supervisor coordinates day-to-day operations associated with the accurate and timely gathering of demographic, medical, insurance, and financial information, verification of benefits, electronic billing, fast track of patients, and collection of patient liabilities at time of service. The supervisor provides guidance and coaching to patient access staff directly to achieve positive customer relations while obtaining elements mandated by Health Information Services and Patient Financial Services in compliance with regulatory requirements. Assists with quality monitoring and training. Participates in denial management initiatives. Assist in performing all Patient Access Specialists functions due to staffing issues when necessary and assumes responsibility for the department in the absence of the manager. Responsible for hiring, firing, discipline, and employee evaluations. Supervisor will ensure adequate staffing needs and work schedules. On call 24/7 (including inclement weather). Responsible for addressing denials working with providers to ensure EHS receives payment. Have oversight to ensure that every patient that comes into the hospital meets their financial obligation. Supervisor will ensure all departmental and administrative policies are adhered to in daily operations. Keeps current on all policies, procedures, and developments that affect patient access services and assures unit staff understands and use such information in daily work. Position carries out duties and assigned special duties including complex tasks or reports. Demonstrate good leadership and supervisory skills, driving the team to achieve goals and objectives.

Requirements

High School or Equivalent
2+ years experience in front end revenue cycle operations or commercial and governmental insurance claims center.
Proficiency in positive customer relations is required.
Demonstrated knowledge base of patient access, patient financial services policies and processes.
Knowledge base of ICD9/CPT terminology and processes.
Moderate skill sets with MS Excel, Word, PowerPoint.
Moderate mathematical skills of addition, subtraction, division, multiplication, and moderate ability to interpret statistics.
Basic ability to interpret fiscal budgets.
Demonstrate comprehension of Medicare/Medicaid Guidelines, The Joint Commission, DNV and State regulatory agencies rules and regulations related to patient access operations.
Demonstrates consistent skills with follow through and attention to details.
Works effectively in a multi-task environment, prioritizing tasks properly, and completing tasks/projects in a timely manner.
Demonstrated proficiency in written and verbal communication skills.
Demonstrated ability in leadership and measurable outcomes and lead change.
Ability to work in a fast-paced environment and remain flexible under stressful situations.

Nice To Haves

Associates Degree in Business Administration or healthcare related field
Consideration may be given for any combination of experience and education.
Experience with McKesson Star or Epic HIS systems.
Certified Healthcare Access Associate or Certified Healthcare Access Manager from NAHAM

Responsibilities

Oversees the activities of the Patient Access Specialists
Coordinates day-to-day operations associated with the accurate and timely gathering of demographic, medical, insurance, and financial information, verification of benefits, electronic billing, fast track of patients, and collection of patient liabilities at time of service.
Provides guidance and coaching to patient access staff directly to achieve positive customer relations while obtaining elements mandated by Health Information Services and Patient Financial Services in compliance with regulatory requirements.
Assists with quality monitoring and training.
Participates in denial management initiatives.
Assist in performing all Patient Access Specialists functions due to staffing issues when necessary and assumes responsibility for the department in the absence of the manager.
Responsible for hiring, firing, discipline, and employee evaluations.
Ensure adequate staffing needs and work schedules.
On call 24/7 (including inclement weather).
Responsible for addressing denials working with providers to ensure EHS receives payment.
Have oversight to ensure that every patient that comes into the hospital meets their financial obligation.
Ensure all departmental and administrative policies are adhered to in daily operations.
Keeps current on all policies, procedures, and developments that affect patient access services and assures unit staff understands and use such information in daily work.
Carries out duties and assigned special duties including complex tasks or reports.
Demonstrate good leadership and supervisory skills, driving the team to achieve goals and objectives.