Patient Access Supervisor

Pullman Regional Hospital • Pullman, WA

17d • $25 - $40 • Onsite

About The Position

The Patient Access Supervisor provides high quality and customer service to patients, providers and staff in a caring and supportive manner. Supports clinical staff and providers with obtaining patient paperwork and/ or patient care as needed.

Requirements

• High school diploma or equivalent.
• Excellent communication skills with colleagues and customers.
• Basic computer skills including Microsoft Office, Outlook, and Excel.
• Ability to manage time, tasks, and resources appropriately.
• Ability to learn technology in a timely manner.
• Ability to read, write, and understand policies, labels, and written instructions.
• Ability to type efficiently.

Nice To Haves

• Experience in a medical setting.

Responsibilities

• Establish and maintain Communication, Collaboration to promote a therapeutic relationship with patients and colleagues.
• Maintains a professional attitude.
• Execute teamwork, actively promotes and contributes to a positive work environment.
• Maintaining proactive communication to ensure efficient, accurate and timely responses to internal/external customer needs.
• Collect permanent patient information in a timely manner.
• Train, demonstrate or guide others in the performance of assigned work.
• Provide staff training and education for all new hires.
• Audit equitable division of workload by analyzing process, procedures and operating practices; suggest and implements changes.
• Review quality assurance process including but not limited to audits, case reviews and training sessions.
• Arrange schedule for Patient Access Representative for vacation, sickness, staff shortages.
• Provide relief for areas.
• Interview and assist Manager/Director with decisions on hiring of new colleagues.
• Require collaborate with Revenue Cycle team to ensure financial compliance.
• Accountable to stay current with the changes in professionalism and hospital policy.
• Completion of regulatory and departmental annual competencies within the timeframe set by the organization.

Benefits

• Medical/Vision
• Dental
• Health Savings Account
• Paid Leave Time
• Employer Paid Life Insurance and Long-Term Disability
• Retirement with Employer Matching Contributions
• Voluntary Benefits that include: Life Insurance, Critical Illness, Accident Insurance, and Short-Term Disability Services
• Discount and EAP Resources

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees