Patient Access Supervisor

Surgery Partners-posted about 1 month ago
Full-time • Mid Level
Lubbock, TX
5,001-10,000 employees
Hospitals
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JOIN OUR TEAM!!! Are you looking to be one of the team? To be part of the family and not just another number? Are you looking for a positive work environment where teamwork and diversity are key? We value your contributions. Every role in our hospital has an impact on each of our patients. We work hard to make sure our employees love their work here. Many have been with us from the very beginning. Because we're physician-owned, we understand the value of having a well-trained, well-resourced staff. When it comes to procedural healthcare, experience matters. Lubbock Heart & Surgical Hospital is committed to providing better outcomes for our employees! Great Benefits - Medical, Vision, Dental, PTO & 401K Individually Tailored 6-12 Week Orientation Opportunities for Advancement Consumer discounts through Perks Family Atmosphere Opportunity for Multi-Unit Training Free CEUs through Cornerstone, our online training system We are looking for a dedicated Patient Access Supervisor like you to join our Lubbock Heart team. Lubbock Heart & Surgical Hospital specializes in the care of cardiac, orthopedic, nephrology, urology, and general medical patients. We are also a highly active inpatient center mainly centered on surgical procedures that include cardiothoracic, orthopedic, urology, and general surgery. We have a 24-hour Emergency Department with 5 fully equipped ED rooms, 4 fully operating OR rooms, 4 cardiac catherization labs with 1 electrophysiology room, 11-day surgery rooms, 58 acute care beds spread over three units, and 16 cardiac critical care rooms. We pride ourselves on giving the best overall care possible to our patients and on our family style atmosphere that includes everyone: patients and their families, physicians, and our employees.

  • Together with the Revenue Management Director, review and revise department policies annually.
  • Direct the daily operations of direct staff under moderate supervision.
  • Ensure proper documentation is being utilized in accordance to hospital, HIPAA and governmental regulations.
  • Verify surgical orders for accuracy, completeness, and compliance with established standards before procedures.
  • Conduct audits of patient registrations to ensure accuracy and completeness.
  • Assist in developing and implementing policies and procedures relative to patient access.
  • Assist in answering patient questions about hospital procedures.
  • Ensure compliance with HIPAA Privacy Regulations, Transactions and Code Sets Regulations and assist in preparing for the implementation of HIPAA Security Regulations.
  • Responsible to properly train employees within the respective areas of supervisory responsibility.
  • Handle incoming and outgoing calls pertaining to patient issues.
  • Manage time and workload efficiently
  • Demonstrate effective verbal and written communication skills
  • Demonstrate willingness to adjust to change
  • Demonstrate ability to handle pressure and remain calm in busy situations
  • Demonstrate commitment to work and consistent job performance
  • Knowledge of organization and departmental policies and procedures
  • Knowledge of hospital based-computer systems and applications
  • Knowledge of government reimbursement regulations and requirements
  • Skill in planning, organizing, delegating and supervising
  • Ability to take initiative and exercise independent judgment, decision- making and problem solving
  • Ability to work effectively with staff, co-workers, patients, public and external agencies
  • Ability to be diplomatic and use constructive problem solving techniques when confronting difficult people and/or situations
  • Minimum education requirement: High School Diploma or GED
  • Minimum of one (1) year experience in the following areas: Supervising, Patient Registration, Customer Service in a healthcare setting, and Office related experience.
  • Must be able to multi-task
  • Knowledge of ICD-9 and CPT coding, medical terminology.
  • Associate's degree preferred but not required.
  • Medical
  • Vision
  • Dental
  • PTO
  • 401K
  • Individually Tailored 6-12 Week Orientation
  • Opportunities for Advancement
  • Consumer discounts through Perks
  • Family Atmosphere
  • Opportunity for Multi-Unit Training
  • Free CEUs through Cornerstone, our online training system
  • Flexible Scheduling
  • No mandatory overtime
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