Patient Access Supervisor

Hoskinson Biotechnology • Gillette, WY

1d

About The Position

The Patient Access Supervisor is responsible for overseeing daily operations of patient access functions including registration, admissions, insurance verification, and customer service. This role ensures efficient, accurate, and patient-centered access to care while maintaining compliance with regulatory requirements and organizational standards.

Requirements

• 3–5 years of healthcare patient access or revenue cycle experience
• 1–3 years of supervisory or leadership experience preferred
• Experience with hospital/clinic registration systems and EMR platforms
• Strong leadership and team management skills
• Knowledge of insurance verification, authorization, and billing processes
• Excellent communication and customer service skills
• Analytical and problem-solving abilities
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in EHR/EMR systems and Microsoft Office
• Understanding of healthcare compliance and regulatory standards
• High School Diploma or GED (required)

Nice To Haves

• Associate’s or Bachelor’s degree in Healthcare Administration, Business, or related field (preferred)
• CHAA (Certified Healthcare Access Associate) or CHAM (Certified Healthcare Access Manager) preferred

Responsibilities

• Oversee daily patient access operations (registration, admissions, discharge processes)
• Ensure accuracy of patient demographic, insurance, and billing information
• Monitor productivity, quality metrics, and patient satisfaction scores
• Resolve patient issues, complaints, and escalations in a timely manner
• Collaborate with clinical departments, revenue cycle, and billing teams
• Ensure compliance with HIPAA, CMS regulations, and payer requirements
• Analyze reports and KPIs to improve workflow and reduce denials
• Implement process improvements and best practices
• Assist in budget management and cost control initiatives
• Support system upgrades, training, and process changes

Benefits

• HEALTH INSURANCE: THE COMPANY COVERS 100% OF HEALTH INSURANCE PREMIUMS, INCLUDING MEDICAL, DENTAL, VISION, STD, LTD, AND LIFE INSURANCE COVERAGE.
• SUPPLEMENTAL INSURANCE: EMPLOYEES HAVE VOLUNTARY ACCESS TO ADDITIONAL POLICIES SUCH AS HOSPITAL, CANCER COVERAGE, ACCIDENT INSURANCE, AND VOLUNTARY LIFE THROUGH A SUPPLEMENTAL PROVIDER.
• RETIREMENT BENEFITS: ENJOY A GENEROUS RETIREMENT PLAN WITH A COMPETITIVE COMPANY MATCH—NO WAITING PERIOD REQUIRED!
• PTO: BENEFIT FROM GENEROUS PTO POLICY.
• PROFESSIONAL DEVELOPMENT: HOSKINSON HEALTH & WELLNESS CLINIC SUPPORTS THE PROFESSIONAL GROWTH OF ALL EMPLOYEES BY OFFERING ASSISTANCE FOR CONTINUING OR ADDITIONAL EDUCATION WITH HR APPROVAL.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees