Patient Access Supervisor

Mehta Medical Group PLLC•Enterprise, NV

10d•Onsite

About The Position

Wellspire Medical Group is seeking a highly organized, experienced, and proactive Multi- Site Patient Access Supervisor to oversee front desk and patient access operations across multiple clinic locations. This role is critical to ensuring consistent patient experience, scheduling accuracy, insurance verification compliance, and front- end revenue integrity across the organization. The ideal candidate is a hands-on leader who can balance people leadership, operational oversight, training, and performance management while traveling between sites as needed. This supervisor serves as the primary escalation point for Patient Access Representatives and works closely with clinic leadership, billing, referrals, and call center teams to ensure seamless patient flow and access.

Requirements

Minimum 3–5 years of experience in Patient Access, Front Desk, or Medical Office Operations.
At least 2 years of supervisory or lead experience, preferably in a multi-site environment.
Strong understanding of: Medical scheduling workflows, Insurance verification and referrals, Front-end revenue cycle processes
Experience working with EHR systems (eCW preferred).
Ability to travel between clinic locations as needed.
Excellent leadership, communication, and organizational skills.

Nice To Haves

Experience in a multi-specialty medical group.
Familiarity with Medicare, Medicare Advantage, HMOs, and commercial plans.
Experience implementing SOPs, training programs, and KPIs.
Bilingual (Spanish/English) a plus.

Responsibilities

Oversee daily Patient Access operations across assigned clinic locations.
Ensure standardization of check-in, check-out, scheduling, insurance verification, and document scanning workflows.
Conduct regular on-site audits to ensure adherence to policies, SOPs, and performance expectations.
Identify operational gaps and implement corrective actions in real time.
Directly supervise Patient Access Representatives across multiple sites.
Lead onboarding and training for new hires, ensuring competency within defined timelines.
Provide ongoing coaching, mentorship, and corrective feedback.
Conduct performance evaluations, manage attendance issues, and initiate PIPs when necessary.
Foster a positive, accountable, and patient-focused team culture.
Ensure appointments are scheduled correctly by visit type, provider, resource, and location.
Monitor and reduce scheduling errors, reschedules, and no-show impacts.
Collaborate with clinic managers and providers to optimize templates and access.
Reinforce proper use of scheduling resources and specialty workflows.
Ensure insurance verification is completed accurately and timely prior to patient visits.
Monitor copay, deductible, and coinsurance collection at check-in.
Ensure referral and authorization requirements are met prior to services.
Partner with billing and RCM teams to reduce downstream denials caused by front-end errors.
Ensure consistent, professional, and compassionate patient interactions across all sites.
Address patient complaints related to access, wait times, or front desk interactions.
Coach staff on communication, professionalism, and service recovery techniques.
Maintain a patient-centered environment aligned with Wellspire values.
Track and report key Patient Access KPIs
Analyze data to identify trends and improvement opportunities.
Provide regular updates and recommendations to leadership.
Work closely with clinic managers, providers, call center leadership, referrals, and billing teams.
Serve as the escalation point for complex access or front desk issues.
Communicate policy updates, workflow changes, and expectations clearly to staff.
Participate in leadership meetings and operational planning as needed.