Patient Access Supervisor

LCMC Health•New Orleans, LA

36d

About The Position

Your job is more than a job. Why a Great Place to Work At LCMC Health we help you to lean into your calling by leaning in with you, ensuring you have the resources to do your job as only you can. And that begins with receiving the support you need to thrive and grow, which looks different for each person. Living out our commitment to inclusion requires providing benefits that are as diverse and unique as our workforce. It's a responsibility we take seriously. Because we don't just serve the New Orleans community-we're at the beating heart of it. Whether by offering community health services or making medical innovations more accessible, LCMC Health is bringing a culture of wellness to the communities that matter to you. When you know you're making an authentic impact, you give a little extra to every day- as a person, with your team, in your community-and that's one of the reasons why you'll be a perfect fit at LCMC Health, where giving a little something extra is at the heart of everything we do. GENERAL DUTIES Supervision: Fulfills essential position duties of Patient Access Representative Lead, as needed to insure continuous business operations. Ensures metric based goals are met or exceeded. Manages key revenue cycle performance work queues impacting claims. Administrative Duties: Demonstrates accountability for responsibly managing resources by completing work on time and using supplies appropriately. Prioritizes the needs of both internal and external customers. Ensures quality work, meet deadlines, and adherence to the organization's standard operating procedures. Regularly audits to ensure compliance. Education: Maintains organizational training and educational requirements as well as compliance related audits, reviews, and assessments, as necessary. Accurately accesses strengths and needs of employees. Provides specific feedback and helpful coaching in a timely manner. Provides challenging assignments and developmental opportunities. Management: Monitors/manages assigned areas patient flow to identify opportunities to improve, modify, and/or resolve any issues that may occur in a proactive manner. Provides on-the-job training to the Patient Access Representatives. Resolves escalated patient/account issues. Participates in continuous process improvement initiatives. Directs and coordinates all check-in, check-out, and financial services activities within the department. Directly responsible for all personnel interactions/activities such as hiring, performance appraisals, vacation and work schedules, payroll records, and time-keeping responsibilities. Performs as required: Handles other duties as assigned effectively and efficiently. Participates in department meetings. Participates in continuing education training. Provides feedback to managers and directors on process improvement opportunities. Cross-trains and cross-covers for personnel performing similar job functions both within and outside the department. LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little "come on in" attitude is the foundation of LCMC Health's culture of everyday extraordinary Children's Hospital, at the heart of LCMC Health's incredible community of care, has been the go-to hospital for expert children's health, wellness, and one-of-a-kind care in Louisiana and the Gulf Coast. Learn more about Children's Hospital's 40+ specialties and our national ranking by U.S. News & World Report as a Best Children's Hospital Your extras Deliver healthcare with heart. Give people a reason to smile. Put a little love in your work. Be honest and real, but with compassion. Bring some lagniappe into everything you do. Forget one-size-fits-all, think one-of-a-kind care. See opportunities, not problems - it's all about perspective. Cheerlead ideas, differences, and each other. Love what makes you, you - because we do You are welcome here. LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary. Simple things make the difference. 1. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information. 2. To ensure quality care and service, we may use information on your application to verify your previous employment and background. 3. To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed. 4. To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.

Requirements

High School Diploma or equivalent
4 years total experience in a customer service related position, such as hospital, clinic, medical office, business services/revenue cycle, front line registration, financial counseling, banking, retail or hospitality, including 2 years of direct patient access experience.
Experience using a variety of computer systems/programs and general data entry including Excel, Word, Power Point and Outlook.
Experience working in a fast-paced environment, prioritizing tasks and communicating across a variety of levels within the organization.
Excellent customer service, interpersonal, and conflict resolution skills.
Excellent oral and written communication skills; ability to work collaboratively with other departments and functional areas and effectively gather and disseminate information to a diverse range of people.
Basic prioritization, time management, and organizational skills; ability to handle several tasks and interruptions in a positive manner.
Excellent decision-making skills; sound judgment in handling/escalating difficult situations.
Good analytical skills with a strong attention to detail.
Proficiency in computers

Nice To Haves

Associate's degree or higher
5 + years' experience in a hospital or multi-disciplinary medical office setting
Epic software experience

Responsibilities

Fulfills essential position duties of Patient Access Representative Lead, as needed to insure continuous business operations.
Ensures metric based goals are met or exceeded.
Manages key revenue cycle performance work queues impacting claims.
Demonstrates accountability for responsibly managing resources by completing work on time and using supplies appropriately.
Prioritizes the needs of both internal and external customers.
Ensures quality work, meet deadlines, and adherence to the organization's standard operating procedures.
Regularly audits to ensure compliance.
Maintains organizational training and educational requirements as well as compliance related audits, reviews, and assessments, as necessary.
Accurately accesses strengths and needs of employees.
Provides specific feedback and helpful coaching in a timely manner.
Provides challenging assignments and developmental opportunities.
Monitors/manages assigned areas patient flow to identify opportunities to improve, modify, and/or resolve any issues that may occur in a proactive manner.
Provides on-the-job training to the Patient Access Representatives.
Resolves escalated patient/account issues.
Participates in continuous process improvement initiatives.
Directs and coordinates all check-in, check-out, and financial services activities within the department.
Directly responsible for all personnel interactions/activities such as hiring, performance appraisals, vacation and work schedules, payroll records, and time-keeping responsibilities.
Handles other duties as assigned effectively and efficiently.
Participates in department meetings.
Participates in continuing education training.
Provides feedback to managers and directors on process improvement opportunities.
Cross-trains and cross-covers for personnel performing similar job functions both within and outside the department.