Patient Access Supervisor

UnitedHealth Group•Glendale, AZ

2d•Onsite

About The Position

This position is Onsite. Our office is located at 17040 North 51st Avenue, Glendale, AZ, 4975 North Dysart Road, Litchfield Park, AZ, 350 W Thomas Rd, Phoenix, AZ 85013. Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. As part of the UnitedHealth Group family of businesses, we’re a dynamic new partnership formed by Dignity Health and Optum. We’ll count on your professionalism, expertise, and dedication help ensure that our patients receive the quality of care they need. So, if you’re looking for a place to use your passion, your ideas and your desire to drive change, this is the opportunity for you. This position is full time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 am – 3:30 pm. It may be necessary, given the business need, to work occasional overtime. This will be on the job training and the hours during training will be 7:00 am – 3:30 pm, Monday – Friday.

Requirements

High School Diploma/GED
Must be 18 years of age OR older
2+ years of experience working in a hospital patient registration department or physician office
1 + years of supervisor /management or team/group lead experience in healthcare
Experience verifying patient insurance
Working knowledge of medical benefits & medical terminology
Ability to work full time onsite at two Emergency Department’s and one OB Admitting Department location: 17040 North 51st Avenue, Glendale, AZ, 4975 North Dysart Road, Litchfield Park, AZ, 350 W Thomas Rd, Phoenix, AZ 85013. Schedule will consist of 1 day per week in Litchfield Park, 1 day per week in Glendale, and 3 days per week in Phoenix.
Ability to work any shift between 7:00 AM and 3:30 PM, Monday–Friday, with availability for after hours calls to support the team, as the facility operates 24/7

Nice To Haves

Bilingual fluency in English and any other language
Soft Skills:
Understanding and sharing the feelings of others to build trust and rapport.
Fully concentrating, understanding, and responding thoughtfully to others.
Expressing ideas clearly and respectfully, both verbally and non-verbally.
Adjusting your approach based on the situation and the people involved.
Remaining calm and composed, especially when others are stressed or upset.

Responsibilities

Responsible for patient registration staff.
Have a working knowledge of computer applications.
Demonstrate leadership and analytical thinking capability.
Requires working knowledge of insurance including commercial contracts, managed care, and government programs including federal, state, and local agencies.
Have knowledge of basic medical terminology.
Organizes workflow to ensure accurate and timely team performance.
Supervises the work schedule, always ensuring adequate and appropriate coverage for all positions.
Selects and delegates training and orientation of new staff.
Assigns staff responsibilities and evaluates performance.
Counsels employees on areas of improvement of job duties and performance.
Works with staff to develop personal development plans, identify areas for improvement, and improve performance.
Performs interviews, performance appraisals, provides coaching and feedback to staff adhering to the policies and procedures of the admitting department as well as Dignity Health policies.
Provides input for, and ensures staff compliance with, established organizational policies, objectives, safety, environmental and infection control standards.
Possesses knowledge and ability to leverage technology, optimize the utilization of internal resources and improve the quality of work and information flows.
Participates in administrative staff meetings and attends other meetings as assigned.
Attends, and sometimes leads departmental meetings and contributes with suggestions, ideas, and methods to improve quality of department / hospital operations.
Daily rounding and weekly huddles with the registration staff.
Reviews operational reports, identifies opportunities and problems and makes recommendations for improving customer service, patient throughput and process flow.
Generates enthusiasm and commitment among employees.