Patient Access Supervisor

Sentara Hospitals•Suffolk, VA

1d•Onsite

About The Position

The supervisor for Patient Registration and/or Patient Financial Services at Sentara Obici Hospital is responsible and accountable for the daily operations of one or more areas. This role involves supervising staff, coordinating quality and customer service activities, assisting in the development and monitoring of the department budget, coordinating the purchasing and payroll processes, serving as a technical resource to team members, and performing work assignments as needed to provide appropriate coverage and to mentor/assist staff. The supervisor is also responsible for interviewing, hiring, and developing staff with the goal of developing a highly effective work team, and serves as the chief retention officer for their areas of responsibility. Sentara Obici Hospital, a 175-bed state-of-the-art facility located in Suffolk, VA, provides high-quality, patient-centered care, specializing in orthopedics and spine, heart and vascular, advanced imaging, gynecological and comprehensive breast services, behavioral health, maternity, weight loss surgery, and a heartburn treatment center. It is a recognized accredited Primary Stroke Center and a Magnet hospital for nursing excellence.

Requirements

Bachelor's Degree (Equivalent experience in Registration may be considered in lieu of Bachelors degree).
Certified Healthcare Access Manager (CHAM) OR Certified Healthcare Access Associate (CHAA) obtained within 12 months of hire.
1 year of Healthcare experience.

Responsibilities

Responsible and accountable for the daily operations of one or more areas (Patient Registration and/or Patient Financial Services).
Supervises staff.
Coordinates quality and customer service activities.
Assists in the development and monitoring of the department budget.
Coordinates the purchasing and payroll processes.
Serves as a technical resource to team members.
Performs work assignments as needed to provide appropriate coverage and to mentor/assist staff.
Responsible for interviewing, hiring, and developing staff with the goal of developing highly effective work team.
Serves as chief retention officer for areas of responsibility.

Benefits

Medical, Dental, Vision plans
Adoption, Fertility and Surrogacy Reimbursement up to $10,000
Paid Time Off and Sick Leave
Paid Parental & Family Caregiver Leave
Emergency Backup Care
Long-Term, Short-Term Disability, and Critical Illness plans
Life Insurance
401k/403B with Employer Match
Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
Student Debt Pay Down – $10,000
Reimbursement for certifications and free access to complete CEUs and professional development
Pet Insurance
Legal Resources Plan
Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met