FULLY ONSITE PATIENT ACCESS SUPERVISOR (EMERGENCY DEPT)
About The Position
TEKsystems is looking to hire several Patient Access Supervisors (Third shift at the Emergency Dept) - if you are seriously interested and have 2-3 years of Patient Access Supervisor experience within the Emergency Department, please send your most updated resume to rsison @ teksystems.com - interviews are first come, first serve. Please only send me your resume if you meet the qualifications. Thanks! Description THIRD SHIFT EMERGENCY DEPARTMENT SUPERVISOR MONDAY-FRIDAY SHIFT HOURS: 7pm-3am OR 11pm-7am OR 12am-8am - client is flexible ROTATING ON CALL EVERY FIVE WEEKENDS (they will end up covering only a few times per year) • 4 Direct Reports in the Emergency Department / 34 Beds • 15-20 patients per night • Provides daily support/mentoring/training to new hires as well as existing Patient Access staff. Provides assistance in managing escalated issues as needed. • Assists in preparation for both short and long range planning recommendations for all Registration Process areas including; Admitting, Centralized Scheduling, Emergency Department • Maintains positive customer service at all times, assisting staff in resolving issues. • Needs to work on reports at night to prepare for morning shift • Enforces departmental policies, practices, procedures and work rules in accordance with approved department and hospital policies and assists in the development and implementation of new policies according to hospital and corporate guidelines. • Responsible for the monitoring of daily activity and completion of performance and metric reports such as financial clearance reports; also can perform special projects and reporting when assigned. • Perform all Patient Access functions as needed. • Acts as part of the management team to ensure that the group is meeting all operational goals. SUPERVISORY RESPONSIBILITIES This position carries out supervisory responsibilities in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. This is a Permanent position based out of Framingham, MA.
Requirements
- 2-3 years of Patient Access Supervisor experience within the Emergency Department
Responsibilities
- Provides daily support/mentoring/training to new hires as well as existing Patient Access staff.
- Provides assistance in managing escalated issues as needed.
- Assists in preparation for both short and long range planning recommendations for all Registration Process areas including; Admitting, Centralized Scheduling, Emergency Department
- Maintains positive customer service at all times, assisting staff in resolving issues.
- Needs to work on reports at night to prepare for morning shift
- Enforces departmental policies, practices, procedures and work rules in accordance with approved department and hospital policies and assists in the development and implementation of new policies according to hospital and corporate guidelines.
- Responsible for the monitoring of daily activity and completion of performance and metric reports such as financial clearance reports; also can perform special projects and reporting when assigned.
- Perform all Patient Access functions as needed.
- Acts as part of the management team to ensure that the group is meeting all operational goals.
- interviewing, hiring, and training employees
- planning, assigning and directing work
- appraising performance
- rewarding and disciplining employees
- addressing complaints and resolving problems
Benefits
- Medical, dental, vision, disability, life, and business travel insurance
- Manager Time Off – 20 days per year
- 401k with up to 6% employer match
- 10 paid holidays per year
- Health savings accounts, healthcare & dependent flexible spending accounts
- Employee Assistance program, Employee discount program
- Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
