Patient Access Supervisor

UnitedHealth Group • San Bernardino, CA

100d • $58,800 - $105,000 • Onsite

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. As part of the UnitedHealth Group family of businesses, we're a dynamic new partnership formed by Dignity Health and Optum. We'll count on your professionalism, expertise, and dedication help ensure that our patients receive the quality of care they need. So, if you're looking for a place to use your passion, your ideas and your desire to drive change, this is the opportunity for you. As the Patient Access Supervisor you will coordinate, supervise and be accountable for the daily activities of central registration department. You will assist the manager of patient access, as needed. This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 11:00am - 7:00pm, with on-call duties & flexibility based on operational needs. It may be necessary, given the business need, to work occasional overtime. We offer 6 weeks of on-the-job training. The hours of training will be aligned with your schedule.

Requirements

• High School Diploma / GED
• Must be 18 years of age OR older
• 4+ years of experience working in a hospital patient registration department, physician office setting, or healthcare insurance company
• 2+ years of healthcare supervisor/manager/leadership or team lead experience
• Proficiency with Microsoft Word (create and edit correspondence), Excel (ability to create, edit, and sort spreadsheets) and Outlook (email and calendar management)
• Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer applications and apply their use
• Ability to work full time onsite at 1805 Medical Center Dr San Bernardino, CA 92411
• Ability to work Monday - Friday, 11:00AM - 07:00PM, with on call duties & flexibility based on operational needs

Nice To Haves

• Experience with medical or health terminology
• Healthcare or insurance benefits experience
• Experience in collections
• Experience with the patient access technologies and / OR EMR system

Responsibilities

• Ensures that adequate phone coverage is in place at all times; primary liaison with afterhours service to maintain coverage.
• Reviews and appropriately approves requests for PTO for all staff under their supervision to meet business needs.
• Continually monitors staff attendance and task performance using observation, call monitoring and formal audit tools.
• Conducts at least quarterly 1:1 with all staff under their supervision.
• Sets daily priorities for the team to ensure timely completion and adherence with department timelines and guidelines.
• Produces reports related to non-clinical tasks, as needed.
• Develops plans to meet short and long term department needs and objectives.
• Identifies and resolves operational problems using defined processes, expertise and judgment.
• Acts as the primary liaison with supervisors in other areas of business i.e. Continuity of Care, Member Services, IS, etc.

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED