Responsible for providing guidance and mentoring of new and/or existing staff with daily work effort and proper handling of accounts. This position carries out supervisory responsibilities in accordance with guidelines, policies and procedures and applicable laws. The role includes providing daily support/mentoring/training to new hires as well as existing Patient Access staff, managing escalated issues, and assisting in preparation for both short and long range planning recommendations for all Registration Process areas including Admitting, Centralized Scheduling, Emergency Department and any on or offsite clinics. The individual will maintain positive customer service at all times, assisting staff in resolving issues, and enforcing departmental policies, practices, procedures and work rules in accordance with approved department and hospital policies.