Patient Access Supervisor

Conifer Revenue Cycle Solutions • Manchester, NH

126d

About The Position

Responsible for providing guidance and mentoring of new and/or existing staff with daily work effort and proper handling of accounts. This position carries out supervisory responsibilities in accordance with guidelines, policies and procedures and applicable laws. The role includes providing daily support/mentoring/training to new hires as well as existing Patient Access staff, managing escalated issues, and assisting in preparation for both short and long range planning recommendations for all Registration Process areas including Admitting, Centralized Scheduling, Emergency Department and any on or offsite clinics. The individual will maintain positive customer service at all times, assisting staff in resolving issues, and enforce departmental policies, practices, procedures and work rules in accordance with approved department and hospital policies.

Requirements

• High School Diploma or equivalent.
• 2 or 4 year college degree in Business, Accounting, Medical Administration or related area preferred.
• 4 plus years experience in medical facility, health insurance, or related area.
• 5 plus years experience in Patient Access preferred.
• 2 plus years in supervisory or lead role preferred.
• Excellent interpersonal and organizational skills.
• Demonstrated leadership abilities.
• Thorough knowledge of computer systems in Health Care Information System.
• Clear understanding of Revenue Cycle Management and Regulatory Agencies.
• Ability to receive and express detailed information through oral and written communications.

Responsibilities

• Provides daily support/mentoring/training to new hires and existing Patient Access staff.
• Manages escalated issues as needed.
• Assists in preparation for short and long range planning recommendations for all Registration Process areas.
• Maintains positive customer service and assists staff in resolving issues.
• Enforces departmental policies, practices, procedures, and work rules.
• Monitors daily activity and completion of performance and metric reports.
• Performs all Patient Access functions as needed.
• Acts as part of the management team to ensure operational goals are met.

Benefits

• Competitive benefits package
• Resources and incentives to redefine healthcare services

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED