Patient Access Supervisor - FT, Evenings (3P-11:30P) - Frankford ED

Jefferson Health Plans • Philadelphia, PA

106d

About The Position

The position oversees the daily registration functions within Patient Access’s scope of work, ensuring the operational unit is staffed appropriately and promoting a positive patient experience for patients and families. The role requires strong verbal and written communication and customer service skills when interacting with staff, patients, families, and leadership. The supervisor will ensure efficient and compliant registration processes, adhering to regulatory and compliance requirements, and departmental and institutional protocols. Responsibilities include prioritizing daily work requirements, resolving departmental and patient problems, and monitoring key performance metrics to ensure goals are achieved. The position also involves managing staffing schedules, responding to patient complaints, and identifying ways to improve registration processes.

Requirements

• Associate’s degree in healthcare or business administration required, or a minimum of 5 years of relevant work experience in lieu of degree.
• Minimum of 2 years of patient registration experience required.
• Minimum of 3 years of supervisory experience in a physician practice or hospital environment required.
• Knowledge of patient registration and third-party insurance coverage.
• Proficient with computer and Microsoft Office skills.
• Familiar with healthcare EHR applications (e.g., EPIC, Cerner).
• Excellent written and oral communication skills.
• Strong problem-solving and decision-making skills.
• Excellent leadership and interpersonal skills.
• Strong quality assurance and critical thinking skills.

Responsibilities

• Oversee daily registration functions within Patient Access.
• Ensure operational unit is staffed appropriately.
• Promote a positive patient experience for patients and families.
• Demonstrate strong verbal and written communication and customer service skills.
• Supervise efficient and compliant registration processes.
• Ensure adherence to regulatory and compliance requirements.
• Prioritize responsibilities to complete daily work requirements.
• Resolve departmental and patient problems as needed.
• Monitor key performance metrics to ensure goals are achieved.
• Maintain staffing schedules and respond to time-off requests.
• Manage resources to cover vacancies with minimum or no overtime.
• Manage on-site operations including payroll and attendance.
• Respond to patient complaints and stakeholder concerns.
• Participate in interviewing and hiring new employees.
• Share in the education and training of new hires.
• Monitor new employee onboarding to ensure competence.
• Provide constructive communication to service delivery areas.
• Escalate issues to Patient Access Leadership timely.
• Appraise staff performance and address complaints.
• Manage and track staff’s time and attendance for compliance.
• Complete staff quality assurance reviews.
• Provide feedback on staff member’s performance and goals.

Benefits

• Medical insurance (including prescription)
• Supplemental insurance
• Dental insurance
• Vision insurance
• Life and AD&D insurance
• Short- and long-term disability
• Flexible spending accounts
• Retirement plans
• Tuition assistance
• Access to group rates on insurance and discounts
• Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees