Patient Access Supervisor - FT, Evenings (3P-11:30P) - BUCKS ED

Jefferson Health Plans

100d

About The Position

The position oversees the daily registration functions within Patient Access’s scope of work, ensuring the operational unit is staffed appropriately and promoting a positive patient experience for patients and families. The role requires strong verbal and written communication and customer service skills when interacting with staff, patients, families, and leadership. The supervisor is responsible for efficient and compliant registration processes, ensuring adherence to regulatory and compliance requirements, and departmental and institutional protocols. Responsibilities include prioritizing daily work requirements, resolving departmental and patient problems, and monitoring key performance metrics to ensure goals are achieved.

Requirements

• Associate’s degree in healthcare or business admin required or in lieu of degree a minimum of 5 years of work experience in a physician office/practice, hospital setting, healthcare insurance provider or other healthcare relevant experience.
• Minimum of 2 years of patient registration experience required.
• Minimum of 3 years of supervisory experience in a physician practice or hospital environment, healthcare insurance provider or other healthcare relevant experience required.
• Knowledge of patient registration, third-party insurance coverage including manage care plans, benefits, authorizations/referrals and coverage requirements.
• Proficient with Computer and Microsoft Office skills and familiar with healthcare EHR applications i.e. EPIC, Cerner.
• Excellent written and oral communication skills.
• Requires the use of problem solving and decision-making skills in a variety of complex situations.
• Excellent leadership and interpersonal skills.
• Strong quality assurance and critical thinking skills.

Responsibilities

• Interact with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Maintain staffing schedules including timely responses to requests for time off.
• Manage resources to ensure all vacancies are covered with minimum or no overtime.
• Ensure necessary coverage for the smooth and efficient operation of the department.
• Manage on-site operations including MyTime payroll & attendance, downtime support, and deposit reconciliation.
• Adhere to established project deadlines and budgetary limitations.
• Respond to all patient complaints or stakeholder concerns.
• Identify ways to improve registration processes.
• Participate in interviewing and hiring new employees.
• Share in the education and training of new hires.
• Monitor new employee onboarding to ensure new hires are fully trained and competent.
• Provide constructive communication to service delivery areas as needed.
• Escalate issues to Patient Access Leadership timely.
• Appraise staff performance, address complaints, and resolve issues.
• Act as a mentor for staff.
• Manage and track staff’s time and attendance for compliance.
• Demonstrate a professional demeanor with patients, families, coworkers, and leadership.
• Ensure regulatory and compliance requirements are met.
• Achieve individual and team performance metrics.
• Complete staff quality assurance reviews.
• Complete staff’s annual performance evaluation providing feedback on performance and achievement of annual goals.

Benefits

• Medical (including prescription) insurance.
• Supplemental insurance.
• Dental insurance.
• Vision insurance.
• Life and AD&D insurance.
• Short- and long-term disability.
• Flexible spending accounts.
• Retirement plans.
• Tuition assistance.
• Access to group rates on insurance and discounts.
• Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees