The position is responsible for providing guidance and mentoring to new and existing staff in their daily work efforts and proper handling of accounts. The role includes daily support, mentoring, and training for new hires and existing Patient Access staff, as well as managing escalated issues as needed. The individual will assist in preparing both short and long-range planning recommendations for all Registration Process areas, including Admitting, Centralized Scheduling, Emergency Department, and any on or offsite clinics. Maintaining positive customer service is essential, as is enforcing departmental policies and assisting in the development and implementation of new policies according to hospital and corporate guidelines. The position also involves monitoring daily activity and completing performance and metric reports, such as financial clearance reports, and performing special projects and reporting when assigned. Additionally, the individual will act as part of the management team to ensure that operational goals are met.