Patient Access Specialist

Monument Health Spearfish, SD • Spearfish, SD

399d • $41,746 - $60,154

About The Position

The Patient Access Specialist I at Monument Health is a vital role that serves as the first point of contact for patients entering the facility. This position focuses on providing compassionate, patient-centered care while ensuring the integrity of front-end patient access and registration functions. The role emphasizes teamwork, professionalism, and mutual respect, contributing to a supportive work culture and a life-changing career in healthcare.

Requirements

• High School Diploma or GED equivalent preferred.
• 1+ years of customer service experience.
• 1+ years of patient relations experience.
• 1+ years of experience in medical patient accounts or financial services.

Nice To Haves

• Experience in a healthcare setting.
• Knowledge of medical terminology.

Responsibilities

• Accurately collect patient demographics and verify identity and coverage information.
• Assist in achieving strategic objectives by following Revenue Cycle guidelines and participating in quality assurance activities.
• Demonstrate knowledge of payer information and benefits, including Medicare and Medicaid.
• Perform point of service collections and daily reconciliation of cash drawer.
• Initiate financial clearance by providing cost estimates for scheduled services.
• Review authorization and referral records to confirm financial clearance.
• Educate patients on regulatory compliance and obtain necessary forms and signatures.
• Perform business office duties including handling incoming calls and patient communications.
• Provide service excellence through friendly and caring interactions with customers.
• Schedule patients and manage wait lists and recall lists appropriately.
• Maintain registration-related work queues and resolve errors.
• Work with electronic medical records and educate patients on their use.
• Address account inquiries and escalate as necessary.
• May assist with patient movement and transportation as needed.
• Attend mandatory education and compliance sessions.
• Comply with all policies and procedures and report to the supervisor.

Benefits

• Supportive work culture
• Medical, Vision, and Dental Coverage
• Retirement Plans, Health Savings Account, and Flexible Spending Account
• Instant pay available for qualifying positions
• Paid Time Off Accrual Bank
• Opportunities for growth and advancement
• Tuition assistance/reimbursement
• Excellent pay differentials for evening, night, or weekend shifts
• Flexible scheduling

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED