Patient Access | Full Time | Day shift

Union General Hospital•Hiawassee, GA

About The Position

Complete scheduling, pre-certification, and registration of patients for all medical services in a timely and accurate manner ensuring accuracy of patient information and medical services ordered.

Requirements

High school graduate or equivalent preferred.
One year registration in a health care environment preferred but may obtain on the job.
Human relation skills are needed for personal interaction with other employees, patients, physicians and the general public.
Temperamental ability to be pleasant, tactful, cooperative, responsible, compassionate and courteous.
Strong organizational skills required with ability to multi-task.
Knowledge of insurance benefit and plan verification.
Knowledge of third party payors.
Experience in automated systems.
Basic medical terminology.
Ability to type 40 w.p.m.

Responsibilities

Demonstrates support for the hospital mission/vision and commitment to our patients.
Continually seeks ways to improve the department efficiency and effectiveness.
Presents an accommodating and receptive manner to our employees and customers.
Presents a professional and positive image in appearance and communications.
Is dependable in meeting assigned work schedule and completing responsibilities.
Adheres to hospital, department and personnel policies.
Seeks job related education and attends required training.
Demonstrates competency in recognition and intervention in an emergency situation.
Cordially greets and registers patients upon arrival.
Assists with requisitions for services from ancillary departments.
Completes steps required for accurately scheduling and registering patients: confirming demographics and insurance data at each patient visit during the registration process, confirming physician signature and diagnosis are present on physician orders, checking medical necessity requirements, delivering privacy statements to patients, obtaining consent to treat and forwarding to appropriate department, updating pertinent patient/insurance/referral data as needed, scanning (front and back of all insurance cards, identification, physician orders) at time of visit, obtaining patients’ signature(s) as necessary, printing face sheets and labels, routing all forms to appropriate staff, estimating charges and collecting/posting monies due.
Obtains clinical information for services requiring prior authorization or notification and submits to insurance company. Alerts appropriate staff and patients when pre-cert/authorization is not obtained before services are rendered.
Accurately and promptly enters all discharges and/or transfers into system.
Uses all necessary equipment appropriately and safely.
Communicate with supervisor daily any problems and/or concerns with patient access process.
Other duties as assigned.