Patient Access Specialist

Bluebird Kids Health • West Palm Beach, FL

3d

About The Position

Bluebird Kids Health is seeking a dedicated Patient Access Specialist to provide seamless access to care for the children and families we serve, playing a key role in fostering meaningful engagement with our care model. As the first point of contact, this role is essential in delivering a positive patient experience by promptly answering inquiries, scheduling appointments, and ensuring timely resolution of patient needs. Reporting to the CARES Center Operations Manager, this role is vital in connecting patients to the services they need and enhancing overall engagement.
In this role, you will actively manage patient interactions, utilizing our systems to coordinate care, manage appointments, and address any concerns. Your efforts will help ensure timely and equitable access to services. As a valued member of the team, you will help drive improved health outcomes and positive patient experience.

Requirements

• High School diploma or equivalent.
• 1-2 years of experience in healthcare, or healthcare contact center.
• Strong communication and interpersonal skills.
• Excellent organization and time-management skills to effectively manage multiple tasks simultaneously.
• Proficiency in using multiple technology platforms including but not limited to, electronic health records (EHRs), Customer Relationship Management (CRM) platforms, digital patient engagement tools and productivity tools.

Nice To Haves

• Bilingual proficiency in English and Spanish is strongly preferred
• Experience with pediatric populations is strongly preferred

Responsibilities

• Manage inbound patient interactions across multiple channels, including phone, SMS, patient portal messages, and webform inquiries.
• Proactively initiate outbound engagement to follow up on inquiries or messages, ensuring continued patient support and timely resolution of concerns.
• Coordinate and manage patient appointments, ensuring timely scheduling and rescheduling in alignment with operational standards and patient needs.
• Optimize appointment availability, working closely with clinical teams to address scheduling preferences and potential conflicts.
• Track and follow up on missed or rescheduled appointments to ensure patients receive timely care and minimize gaps in the care process.
• Ensure accurate and complete documentation of patient demographics, insurance, and appointment details in the EMR system, following internal standards.
• Verify and update patient information during each interaction, maintaining data integrity and consistency across all systems.
• Always uphold HIPAA compliance and patient confidentiality while maintaining thorough and accurate records of all interactions.
• Coordinate with the interdisciplinary care team to align patient care, scheduling preferences, and resolve any issues.
• Facilitate clear communication between healthcare providers, support staff, and patients to ensure smooth care delivery.
• Collaborate with internal teams to identify barriers to care and improve the pa
• All other duties as assigned

Benefits

• The opportunity to support best-in-class outreach and engagement activities within a mission driven pediatric care delivery organization.
• A competitive compensation package with performance incentives and, for some roles, equity participation.
• A collaborative and dynamic workplace with significant professional growth opportunities.
• A diverse and inclusive company culture that values every team member's contribution to our mission.
• Competitive medical, vision, and dental insurance products.
• Other programs include employee assistance, caregiver support, commuter benefits, flexible spending accounts, health savings accounts, short- and long-term disability benefits, and bother exclusive employee benefits).
• Generous paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED