Patient Access Specialist – Emergency Department – St Elizabeth Youngstown Hospital
About The Position
Thank you for considering a career at Mercy Health! Scheduled Weekly Hours: 36 Work Shift: Rotating Shifts (United States of America) Patient Access Specialist – Emergency Department – St Elizabeth Youngstown Hospital Shift/Schedule: Full Time - Scheduled for 36 Weekly Hours (Three 12hr shifts/wk) Shift Times : Can rotate between 7a-7:30p, 11a-11:30p, or 11p-11:30a as needed This position will have scheduled shifts every other weekend and holiday THIS IS A COLLECTIVE BARGAINING UNIT POSITION Job Summary: The Patient Access Representative is the first line of quality service to our patients and the community, ensuring patient safety and identity protection. In addition, Patient Access services will be responsible for processing patient registration, verifying demographics, obtaining insurance cards and identification, and updating medical records accurately and efficiently.
Requirements
- High School Degree or GED
- Must possess the ability to troubleshoot and resolve problems promptly
- Possesses problem-solving skills, basic computer skills, 40 WPM typing skills with excellent communication and interpersonal skills
- Engage with staff and patients in a professional manner
- Basic math skills
Nice To Haves
- Associates Degree preferred but not required
- Prior experience in patient registration/healthcare preferred but not required
- Knowledge of medical terminology is preferred but not required
Responsibilities
- processing patient registration
- verifying demographics
- obtaining insurance cards and identification
- updating medical records accurately and efficiently
- scheduling appointments
- transcribing orders
- explaining financial options to patients
- updating medical records accurately and efficiently
- Provides excellent customer service and communications skills with patients, medical staff, and the general public
- Performs registration and basic insurance verification, ensuring accurate patient identity for billing
- Maintains the confidentiality of all patients’ records and accounts
- Ensures patient flow is maintained and informs Supervisor of any department and patient issues immediately
- Ability to answer the telephone using an established greeting and assists callers in a friendly and helpful manner
- Other duties as assigned
Benefits
- Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
- Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
- Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
- Tuition assistance, professional development and continuing education support
- Benefits may vary based on the market and employment status.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
