Patient Access Specialist

University of Arkansas•Little Rock, AR

11d•$17

About The Position

The Patient Access Specialist plays a critical frontline role in supporting organizational excellence in patient experience, operational efficiency, and revenue cycle performance. This position is primarily responsible for executing high-volume, detail-oriented pre-service activities to ensure all scheduled appointments are accurately prepared within the electronic health record (EHR) and aligned with payer and provider requirements.

Requirements

High School/GED plus 4 years of experience in customer service, call center, business office administration , registration, billing, insurance, or scheduling.
~OR~ Associate degree plus 2 years of experience in customer service, call center, business office administration , registration, billing, or scheduling.
~OR~ Bachelor’s Degree
Must have excellent organizational and interpersonal skills in order to successfully interact with individuals of diverse backgrounds.
Well-developed decision-making skills are required.
Must maintain confidentiality and HIPAA compliance.
Highly motivated and self-directed individual to establish plans of action.
Highly proficient in computer and keyboard skills.

Nice To Haves

Bachelor’s degree.
Three (3) years of experience in patient registration, scheduling, or billing in a healthcare environment.
CHAA certification

Responsibilities

Serve as the subject-matter-expert on Government Payors .
Provides validation of pre-appointment requirements for government payors, to ensure seamless patient access, reduce claim denials, and support revenue cycle integrity. These duties include but are not limited to accurate referrals, primary care provider (PCP) assignments, and established care.
Analyze and reconcile the Daily Appointment Report (DAR) on a daily basis to ensure all scheduled appointments are accurately reflected in the electronic health record (EHR).
This includes verifying appointment types, provider assignments, time slots, and location details, as well as confirming that all necessary pre-visit activities are completed.
Pre-service activities include but are not limited to insurance verification, referral authorization, documentation upload, and pre-registration are completed in advance.
Perform other duties as needed
In addition to pre-service verification, this role supports business continuity by providing desk coverage.
The role also includes resolving access-related billing work queue items and validating government payor requirements, directly contributing to clean claim submission and reduced denial rates.
By ensuring a seamless and compliant front-end process, this position serves as a vital link between patients, providers, and administrative operations, helping to safeguard financial performance, enhance access to care, and uphold institutional standards of service delivery.