Patient Access Specialist

University of Arkansas•Little Rock, AR

About The Position

The Patient Access Specialist plays a critical frontline role in supporting organizational excellence in patient experience, operational efficiency, and revenue cycle performance. This position is primarily responsible for executing high-volume, detail-oriented pre-service activities to ensure all scheduled appointments are accurately prepared within the electronic health record (EHR) and aligned with payer and provider requirements. In addition to pre-service verification, this role supports business continuity by providing desk coverage. The role also includes resolving access-related billing work queue items and validating government payor requirements, directly contributing to clean claim submission and reduced denial rates. By ensuring a seamless and compliant front-end process, this position serves as a vital link between patients, providers, and administrative operations, helping to safeguard financial performance, enhance access to care, and uphold institutional standards of service delivery.

Requirements

High School/GED plus 4 years of experience in customer service, call center, business office administration , registration, billing, insurance, or scheduling OR Associate degree plus 2 years of experience in customer service, call center, business office administration , registration, billing, or scheduling.

Nice To Haves

Bachelor’s Degree
Three (3) years of experience in patient registration, scheduling, or billing in a healthcare environment.
CHAA certification

Responsibilities

Analyze and reconcile the Daily Appointment Report (DAR) daily to ensure all scheduled appointments are accurately reflected in the electronic health record (EHR). This includes verifying appointment types, provider assignments, time slots, and location details, as well as confirming that all necessary pre-visit activities are completed. Pre-service activities include, but are not limited to, insurance verification, referral authorization, documentation upload, and pre-registration, which are completed in advance.
Serve as the subject-matter-expert on Government Payors . Provides validation of pre-appointment requirements for government payors, to ensure seamless patient access, reduce claim denials, and support revenue cycle integrity. These duties include, but are not limited to, accurate referrals, primary care provider (PCP) assignments, and established care.
Resolve patient access-related items within billing work queues, including registration inaccuracies, insurance verification issues, and demographic corrections, to facilitate clean claim submission and support efficient revenue cycle operations.
Provide operational support by ensuring desk coverage as needed. Serves as a subject-matter expert .
Other duties as assigned.
This position will float to various clinics, including Jones Eye Institute, Cardiovascular, Internal Medicine, Primary Care, Specialty Clinics and Cancer Institute. Final clinic assignment will be determined by the department manager based on operational needs and position availability.