Patient Access Specialist

University of Arkansas•Little Rock, AR

26d

About The Position

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans. UAMS offers amazing benefits and perks ( available for benefits eligible positions only ): Health: Medical, Dental and Vision plans available for qualifying staff and family Holiday, Vacation and Sick Leave Education discount for staff and dependents (undergraduate only) Retirement: Up to 10% matched contribution from UAMS Basic Life Insurance up to $50,000 Career Training and Educational Opportunities Merchant Discounts Concierge prescription delivery on the main campus when using UAMS pharmacy Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button. The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights. Persons must have proof of legal authority to work in the United States on the first day of employment. All application information is subject to public disclosure under the Arkansas Freedom of Information Act. For general application assistance or if you have questions about a job posting, please contact Human Resources at [email protected] .

Requirements

High School/GED plus 4 years of experience in customer service, call center, business office administration , registration, billing, insurance, or scheduling.
Associate degree plus 2 years of experience in customer service, call center, business office administration , registration, billing, or scheduling.

Nice To Haves

Bachelor’s degree
Three (3) years of experience in patient registration, scheduling, or billing in a healthcare environment.
CHAA certification

Responsibilities

Analyze and reconcile the Daily Appointment Report (DAR) on a daily basis to ensure all scheduled appointments are accurately reflected in the electronic health record (EHR). This includes verifying appointment types, provider assignments, time slots, and location details, as well as confirming that all necessary pre-visit activities are completed.
Pre-service activities include but are not limited to insurance verification, referral authorization, documentation upload, and pre-registration are completed in advance.
Serve as the subject-matter-expert on Government Payors. Provides validation of pre-appointment requirements for government payors, to ensure seamless patient access, reduce claim denials, and support revenue cycle integrity. These duties include but are not limited to accurate referrals, primary care provider (PCP) assignments, and established care.
Resolve patient access-related items within billing work queues, including registration inaccuracies, insurance verification issues, and demographic corrections, to facilitate clean claim submission and support efficient revenue cycle operations.
Provide operational support by ensuring desk coverage as needed.
Serves as a subject-matter-expert.
Other duties as assigned.