Part-Time Patient Access Specialist (11am - 3pm)

Concerted Care Group (CCG)•Baltimore, MD

4d•$20

About The Position

Kolmac Integrated Behavioral Health and Concerted Care Group (CCG) is a leading outpatient treatment provider in the Mid-Atlantic region. We are committed to treating individuals whose lives have been impacted by substance use and mental health disorders. We do this by providing compassionate and evidence-based treatment, aimed at improving the quality of life for those we serve. We are dedicated to a client-centered mission that achieves measurable outcomes through a culture of diversity and inclusion. Driven by our innovative integrated behavioral model, we empower our team to make a meaningful impact every day. We stand behind our commitment to diversity, equity and inclusion, which are the core of our company with our patients and employees. Our leadership team invests to enhance the programs we offer patients to expand access to care and offer flexibility. Patient care is at the heart of everything we do. We want your experience and expertise on our team! When you join our organization, you are connecting to a committed and caring group of colleagues. We are currently in search of an experienced Part-Time Patient Access Specialist for our Baltimore, MD location. The Patient Access Specialist at Kolmac Integrated Behavioral Health and all its subsidiaries ("Kolmac" or the "Company") is responsible for managing the flow of patients and visitors in and out of the front door as well as front waiting area. This includes implementing administrative systems, following procedures and policies, monitoring administrative projects, and working collaboratively with care providers to facilitate program and budgetary goals.

Requirements

Three plus years’ experience in a medical office setting, hospital, or similar patient customer service environment. Five plus years, preferred
Requires a working knowledge of medical insurance plans, billing, regulations
Must have a strong knowledge of and advanced experience with Microsoft Office products with an ability to become familiar with firm-specific programs and software
Excellent verbal and written communication, professional telephone manners, interviewing and interpersonal skills to interact with patients, families, members of the health care team and external agencies
Ability to multi-task and adapt to changing priorities
Ability to act with integrity, professionalism, and confidentiality
A high degree of personal motivation and drive to achieve personal and professional goals

Responsibilities

Manages scheduled appointments by checking in patients and alerting staff to patient presence
Directs walk-in patients to appropriate staff
Collects relevant patient information and maintains HIPAA compliance
Maintains workflow by studying methods; implementing cost reductions; and managing reporting procedures
Manages all incoming telephone calls and represents the agency as a first point of contact with a pleasant and professional demeanor. Routes calls, messages, and deliveries to appropriate staff in a timely fashion
Follows systems and procedures by adhering to operating practices, record-keeping systems, forms control, and budgetary requirements
Manages co-pay and self-pay amounts for patient visits, including documenting amounts received, and alerting patients to outstanding balances
Receives clinical alerts and ensures adherence to patient restrictions, including toxicology screens and appointments with clinical staff
Evaluates functionality of equipment on an ongoing basis and alerts appropriate staff to needs for repairs, maintenance, and inventories
Assists with management of patient documentation, including managing the availability of charts between care providers on the day of intake and ensuring UA and BAC records are retained and available for care providers
Follows production, productivity, quality, and customer-service standards; resolving operational problems; identifying work process improvements
Meets cost standards by implementing cost-saving actions. Evaluates condition and availability of office supplies, medical supplies, and equipment and communicates needs to appropriate staff
Manages the waiting area milieu by observing safety and well-being of patients and visitors. Alerts security and clinical staff to situations requiring intervention.
Maintain cleanliness and order of front desk and waiting room areas
Other duties as assigned