Patient Access Specialist

University of Arkansas System•Little Rock, AR

About The Position

The Patient Access Specialist plays a critical frontline role in supporting organizational excellence in patient experience, operational efficiency, and revenue cycle performance. This position is primarily responsible for executing high-volume, detail-oriented pre-service activities to ensure all scheduled appointments are accurately prepared within the electronic health record (EHR) and aligned with payer and provider requirements.

Requirements

High School/GED plus 4 years of experience in customer service, call center, business office administration, registration, billing, insurance, or scheduling.
Associate degree plus 2 years of experience in customer service, call center, business office administration, registration, billing, or scheduling.

Nice To Haves

Bachelor’s degree
Three (3) years of experience in patient registration, scheduling, or billing in a healthcare environment.
CHAA certification

Responsibilities

Analyze and reconcile the Daily Appointment Report (DAR) on a daily basis to ensure all scheduled appointments are accurately reflected in the electronic health record (EHR). This includes verifying appointment types, provider assignments, time slots, and location details, as well as confirming that all necessary pre-visit activities are completed.
Pre-service activities include but are not limited to insurance verification, referral authorization, documentation upload, and pre-registration are completed in advance.
Serve as the subject-matter-expert on Government Payors. Provides validation of pre-appointment requirements for government payors, to ensure seamless patient access, reduce claim denials, and support revenue cycle integrity. These duties include but are not limited to accurate referrals, primary care provider (PCP) assignments, and established care.
Resolve patient access-related items within billing work queues, including registration inaccuracies, insurance verification issues, and demographic corrections, to facilitate clean claim submission and support efficient revenue cycle operations.
Provide operational support by ensuring desk coverage as needed.
Serves as a subject-matter-expert.
Other duties as assigned.