Patient Access Specialist per diem

Hospital for Special Surgery•New York, NY

4d•$33 - $33

About The Position

Patient Access Specialist I - Per Diem Job Summary: The Patient Access Specialist serves as the first point of contact for patients and their families, ensuring a positive experience while supporting the efficient delivery of care. This role is responsible for scheduling, pre-registration and registration functions, verifying insurance and benefits, collecting payments and maintaining accurate patient records for patient flow, coordinates necessary documentation and provides exceptional customer service. As an integral member of the healthcare team, this position requires strong communication skills, attention to detail and the ability to work in a fast-paced environment while meeting productivity and quality standards.

Requirements

High School Diploma or equivalent G.E.D. required.
0-1 years’ experience in admitting, ambulatory care, or outpatient registration setting.
Excellent verbal and written communication skills.
Strong customer service.
Able to multi-task in a high paced environment.
Strong computer skills, with proficiency in office automated tools (e-mail, outlook and data entry.)
Effective communicator with all levels of staff, patients and customers.
Ability to respond positively to fluctuations in patient flow.
Able to triage calls and respond professionally to fluctuations in call volume.

Nice To Haves

Associate’s degree preferred.
Working knowledge of medical terminology.
Self-directed, motivated, and resourceful.
Demonstrates initiative.
Working knowledge of MS Office Suite application: Word, Excel, Outlook.
Bilingual a plus.

Responsibilities

Perform registration and pre-registration functions across multiple service lines using the EPIC system.
Complete core patient access tasks in a designated functional area while meeting productivity and quality standards.
Interview patients and/or their representatives to gather and accurately enter demographic information.
Accurately collect and process patient demographic, clinical and financial information to ensure compliance with regulatory and organizational standards.
Collect, scan and process required documentation, including legal ID’s, insurance cards, consent forms, third party liability documents and advance care plans.
Verify insurance benefits electronically and/or by phone to determine participating/non-participating status and specific service benefits.
Collect co-payments and other patients' financial obligations at the time of service.
Resolve patient checklists and work queue encounters to support smooth patient care.
Complete account preparations for future visits.
Receiving and triaging heavy incoming call volume and responding professionally.
Provide cross-coverage across multiple functional areas within the department, adapting to daily changes in work assignments.
Cross coverage across regional sites as needed/available.
Perform registration and pre-registration functions across multiple service lines using the EPIC system.
Performs other Patient Access functions as appropriate.