JMCPG Float Patient Access Specialist -Per Diem - Days

Jupiter Medical Center•Stuart, FL

43d

About The Position

Ranked #1 for Safety, Quality and Patient Satisfaction, Jupiter Medical Center is the leading destination for world-class health care in Palm Beach County and the greater Treasure Coast. Outstanding physicians, state-of-the-art facilities, innovative techniques and a commitment to serving the community enables Jupiter Medical Center to meet a broad range of patient needs. Jupiter Medical Center is the only hospital in Palm Beach, Martin, St. Lucie and Indian River counties to receive a 4-star quality and safety rating from the Centers for Medicare & Medicaid Services (CMS). Position Summary The Patient Access Specialist will be responsible for delivering a dynamic customer experience to all customers and demonstrate a strong commitment to service excellence. The Patient Access Specialist is responsible for obtaining demographic, insurance, and medical information to ensure an accurate and complete registration. Performing insurance verification, data collection and documentation. Maintains proper documentation in all systems. Identifying patient financial responsibilities and collecting applicable monies. Acting as liaison to all internal and external customers to facilitate access to hospital services. Secures all necessary documentation to register the patient's visit. Process authorizations electronically, utilizing payer portals, fax, or telephone working with the payers to secure authorizations. Works cooperatively and provides coverage for responsibilities of co-workers when assigned or as need arises. Answers telephone, responds to questions, directs calls, and documents messages. Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis. Maintains the confidentially of patient’s records and any related work. Effectively communicate needs of Physicians and staff in requirements of documentation for proper reimbursement. Checks for data errors and uses them as examples for educating team members. Adhere to contractual requirements of Medicare, Medicaid, and managed care plans. Run daily update and insurance exception reports. Complete all end of day responsibilities. Performs other duties as assigned. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

Requirements

High School Graduate or Equivalent
BLS certification through the American Heart Association for Healthcare Providers
Experience required in using EMR systems, insurance verification, eligibility, and electronic billing
Requires general and specific knowledge of health insurance plans and interpretation of health insurance benefits
Ability to maintain confidentiality
Experience in a customer support role
Medical terminology knowledge
Proficient skills in computer applications such as Microsoft Office
Ability to set priorities and manage time effectively
Flexible, service oriented, and dedicated
Exceptional communication skills both verbally and in writing
Superior organizational skills, attention to detail, and able to multi-task
Strong interpersonal skills, listening and ability to carefully follow directions
Requires sitting for long periods of time, also stooping, bending, standing, and stretching
Must have manual dexterity for typing and computer data entry
Able to work under a stressful environment, work independently, capable of making sound decisions, be detail oriented, alert, and self-motivated
Ability to push/pull up to 40lbs., carry and lift up to 20lbs.
Annual Joint Commission mandatory education requirements, in-service and health requirements including attendance at new employee orientation
TB/PPD Surveillance Program
Maintenance of required professional licensing and/or certification(s)

Nice To Haves

Billing and Coding Certification preferred

Responsibilities

delivering a dynamic customer experience to all customers and demonstrate a strong commitment to service excellence
obtaining demographic, insurance, and medical information to ensure an accurate and complete registration
Performing insurance verification, data collection and documentation
Maintaining proper documentation in all systems
Identifying patient financial responsibilities and collecting applicable monies
Acting as liaison to all internal and external customers to facilitate access to hospital services
Securing all necessary documentation to register the patient's visit
Processing authorizations electronically, utilizing payer portals, fax, or telephone working with the payers to secure authorizations
Working cooperatively and provides coverage for responsibilities of co-workers when assigned or as need arises
Answering telephone, responds to questions, directs calls, and documents messages
Developing and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis
Maintaining the confidentially of patient’s records and any related work
Effectively communicating needs of Physicians and staff in requirements of documentation for proper reimbursement
Checking for data errors and uses them as examples for educating team members
Adhering to contractual requirements of Medicare, Medicaid, and managed care plans
Running daily update and insurance exception reports
Completing all end of day responsibilities
Performing other duties as assigned