Patient Access Specialist - Full Time - Lab

Jupiter Medical Center•Lexington, MA

23h

About The Position

Ranked #1 for Safety, Quality and Patient Satisfaction, Jupiter Medical Center is the leading destination for world-class health care in Palm Beach County and the greater Treasure Coast. Outstanding physicians, state-of-the-art facilities, innovative techniques and a commitment to serving the community enables Jupiter Medical Center to meet a broad range of patient needs. Jupiter Medical Center is the only hospital in Palm Beach, Martin, St. Lucie and Indian River counties to receive a 4-star quality and safety rating from the Centers for Medicare & Medicaid Services (CMS). The Patient Access Specialist will be responsible for delivering a dynamic customer experience to all customers and demonstrate a strong commitment to service excellence. The Patient Access Specialist is responsible for obtaining demographic, insurance, and medical information to ensure an accurate and complete registration. Accurately and efficiently receive and distribute specimens throughout the laboratory. Register patients in hospital computer system, order tests in laboratory computer system, file medical records, answer phones and distribute supplies and reports to customers. Dispatch couriers and transportation techs. Help all outreach clients with their requests and various other duties as requested. Performs medical necessity checking and OIG May be required to crosstrain for phlebotomy or histology aide. Performs other duties as assigned. Our growth is creating great opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! So once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you! Thanks for your interest in working on our team!! Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

Requirements

High School Degree or Equivalent
BLS certification through the American Heart Association for Healthcare Providers
Strong skills with computer data entry, must be able to learn more than one IS data entry system
Enthusiastic, friendly, patient focused customer service skills
Exemplary communication skills, written and verbal – must be comfortable speaking to patients via phone and in person and successfully communicate pertinent information
Must be a team player with ability to collaborate interdepartmentally and with clinical staff
Capacity to multi-task with computer programs while providing patients the highest level of care and attention
Ability to self-direct and exercise independent judgment in situations requiring follow-up and discussions with clinical staff and/or other areas of Patient Access to ensure completeness of task and customer satisfaction
Works well in a team environment to accomplish common tasks to solve problems and enhance the smooth and efficient flow of the department
Annual Joint Commission mandatory education requirements, in-service and health requirements including attendance at new employee orientation
TB/PPD Surveillance Program
Maintenance of required professional licensing and/or certification(s)

Nice To Haves

Familiarity with Word and Excel preferred

Responsibilities

delivering a dynamic customer experience to all customers
demonstrate a strong commitment to service excellence
obtaining demographic, insurance, and medical information to ensure an accurate and complete registration
Accurately and efficiently receive and distribute specimens throughout the laboratory
Register patients in hospital computer system
order tests in laboratory computer system
file medical records
answer phones and distribute supplies and reports to customers
Dispatch couriers and transportation techs
Help all outreach clients with their requests
Performs medical necessity checking and OIG
May be required to crosstrain for phlebotomy or histology aide
Performs other duties as assigned