Patient Access Specialist (Days) - Monthly Bonus Opportunity
About The Position
Are you an experienced and detail-oriented Patient Access Specialist ready to take on a pivotal role in verifying benefits and eligibility for admissions? Join our team at Lake Behavioral Hospital and make a meaningful impact in patient financial services! As a Financial Counselor, you will verify benefits and eligibility on all admission inquiries, prepare admission folders, and collect co-pays/deductibles from patients. You will also play a key role in establishing effective and timely payment plans, coordinating with utilization review and discharge planning to minimize the risk of non-payment, and ensuring accurate financial collections. Your role will be crucial in helping patients understand their financial responsibilities while supporting both Inpatient and Outpatient Services.
Requirements
- High School Graduate (or equivalent) required; college degree preferred.
- Minimum of 1 year experience in a hospital business office setting, ideally within psychiatric services.
- Familiarity with insurance coverage plans, copayments, and deductibles is essential.
- Working knowledge of managed care, commercial, and government insurance plans.
- Basic knowledge of public assistance programs and required financial forms
- Proficiency in Microsoft Office applications, with a strong focus on Excel
- Detail-oriented with basic mathematical and analytical skills to resolve financial issues
- Positive demeanor and strong verbal and written communication skills
- Professional appearance and approach
- Ability to quickly learn the MedHost patient accounting software system
- Strong communication skills and professional demeanor
- Effective time management skills to handle multiple priorities in a fast-paced environment
- Self-starter with a high degree of drive, initiative, forward-thinking, and follow-through
Nice To Haves
- MedHost experience is preferred but not required.
Responsibilities
- Accurately verify insurance benefits and eligibility for all admissions.
- Prepare admission folders and collect co-pays/deductibles from patients.
- Assist with establishing payment plans and coordinating financial arrangements with collection personnel.
- Collaborate with utilization review and discharge planning to limit the risk of non-payment.
- Provide ongoing patient benefit information and participate in patient discharge procedures.
- Maintain proficiency in navigating managed care contracts, government intermediaries, and up-to-date regulatory requirements for prompt reimbursement.
Benefits
- 401(k) + matching
- Health insurance
- Vision insurance
- Dental insurance
- 100% company-paid long-term disability insurance
- Paid time off
- Paid holidays
- Cafeteria on site + discounted meals
- Employee engagement events
- Employee assistance program
- Employee recognition program
- Free parking
- Career & training development opportunities
- Dynamic and inclusive work environment
- Engaged management team dedicated to your success
- A guiding mission and set of values that serve as both our north star and yours, anchoring our collective purpose and aspirations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
