Patient Access Specialist - (Days: M, T, TH, Sat)

Rothman Orthopaedics•Philadelphia, PA

13d•$19 - $23•Remote

About The Position

The Patient Access Specialist handles all incoming calls efficiently, and in a timely manner for multiple specialties/body parts. He or she is responsible to triage and schedule an appointment with the appropriate provider. SCHEDULE: Monday, Tuesday, Thursday and Saturday 8am - 6:30pm Key Accountabilities: Must meet all KPIs as indicated on Scoreboard. Essential Duties (this list may not include all duties assigned): Answers telephone on ACD line, register patient, screen calls and schedule appointments as suggested by Salesforce. Handles all incoming and outgoing calls to assigned skills. Maintain meeting/exceeding in scorecard metrics. Send detailed messages when required via eCW pool. Must remain up-to-date on specialty team emails and resources. Be active and properly communicate in all assigned team glip messages. Remain aware of providers and mid-levels on all assigned specialties/body parts. Communicate specialty concerns to Specialty Supervisor, all other concerns to direct report Supervisor/Manager. Responds to emergency calls according to established procedures. Exemplifies the desired culture and philosophies of the organization.

Requirements

High School diploma or GED minimum education requirement
One year in specialty
Computer skills including, but not limited to, MS Office Suite
Reliable high-speed internet access and Wi-Fi connection required
Must have a minimum of six months of RO Patient Access experience
Six months of meeting/exceeding scorecard metrics required
Cannot have a written warning in the past six months and/or a final warning in the past year
Candidates must reside in DE, FL, GA, MD, NC, NJ, PA, SC, or TX

Responsibilities

Answers telephone on ACD line, register patient, screen calls and schedule appointments as suggested by Salesforce.
Handles all incoming and outgoing calls to assigned skills.
Maintain meeting/exceeding in scorecard metrics.
Send detailed messages when required via eCW pool.
Must remain up-to-date on specialty team emails and resources.
Be active and properly communicate in all assigned team glip messages.
Remain aware of providers and mid-levels on all assigned specialties/body parts.
Communicate specialty concerns to Specialty Supervisor, all other concerns to direct report Supervisor/Manager.
Responds to emergency calls according to established procedures.
Exemplifies the desired culture and philosophies of the organization.