Patient Access Specialist

Regional West Health Services • Scottsbluff, NE

16d

About The Position

The Patient Access Specialist serves as a key point of contact for patients, ensuring accurate registration, scheduling, insurance verification, and financial clearance. This role supports a positive patient experience while promoting compliance, data accuracy, and efficient revenue cycle processes. To show effective customer service by committing to creating positive, trust-based experiences by actively listening to customer needs, communicating clearly and respectfully, and responding with urgency and accountability.

Requirements

• High School Diploma or GED preferred.
• Basic computer skills.
• Customer‑service‑focused with a professional and empathetic demeanor.
• Ability to multitask and prioritize in a fast‑paced healthcare environment.
• Strong problem‑solving and conflict‑resolution abilities.
• Commitment to accuracy, compliance, and confidentiality.
• Proficiency with electronic health record (EHR) systems.

Responsibilities

• Greet and assist patients in person and via phone in a professional, courteous manner.
• Complete accurate patient registration, demographic updates, and intake documentation.
• Verify insurance coverage, eligibility, referrals, and authorization requirements.
• Collect co‑payments, deductibles, and other patient financial responsibilities in accordance with policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees