Patient Access Specialist | Patient Access | Part-time

Providence Medical Center•Wayne, NE

About The Position

The Patient Access Specialist plays a vital role in creating a positive first impression for patients. This position supports patients throughout the scheduling and pre-admission process by coordinating appointments, completing pre-registrations, and securing authorizations with accuracy and care. The Specialist confidently explains financial obligations, connects patients with appropriate resources for assistance, and ensures a smooth and supportive experience. The Patient Access Specialist coordinates and sequences exams across multiple departments using advanced scheduling systems, contributing to efficient patient flow. This position provides the essential foundation for accurate medical records, billing, and collections, directly supporting high-quality patient care and organizational success.

Requirements

High school diploma or equivalent required.
Prior experience in a business office or customer service setting required.
Knowledge in Microsoft Excel, Word and internet.
Knowledge in general office procedures.

Nice To Haves

One year certificate from college or technical school preferred.
Knowledge of medical terminology preferred.
Must be willing to participate in a Certified Healthcare Access Associate (CHAA) certification within a year from date of hire.

Responsibilities

Proficiency with hospital registration and ancillary computer systems.
Know how to register the patient, verify their insurance, check eligibility, determine benefits, scan and retrieve documents in the imaging system.
Must know how to take payments and print receipts etc.
Compliance with government regulations as follows: Health Insurance Portability and Accountability Act (HIPAA). Emergency Medical Treatment and Active Labor Act (EMTALA). Consent for Treatment (General Consent). Patient Rights and Responsibilities. Medicare Important Message. Notice of Privacy Practices. Medicare Secondary Payer Questionnaire (MSPQ).
Be able to give excellent customer service to both patients and fellow employees, even in adverse situations. Skills must include empathy and compassion.
Receives and directs visitors. Assists patients. Works effectively and with flexibility with other employees in fast-paced environment.
Start conversations regarding patient financial obligations, financial assistance and payment plans. Works closely with financial counselor and/or patient accounts staff.
Basic understanding of the Revenue Cycle, including registration, scheduling, referrals, authorizations, benefits and eligibility.
Answer telephone using proper phone etiquette and relay messages.
Maintain thorough understanding of various types of payers, and financial class, as well as primary vs. secondary.
Complete insurance eligibility and benefit verification for all available payers using electronic transactions when available and telephone contacts when required.
Understand all expected job outcomes and display personal accountability at all times in order to meet all commitments.
Attention to detail and accuracy and achieve outcomes consistent with the specific job requirements.
Attends and participates in departmental meetings, in-services, and/or seminars.
Attends and participates in 100% mandatory meetings.
Completion of Care Learning on yearly basis.
Performs other related duties as assigned.