Patient Access Specialist (46698)

CHARLOTTE EYE EAR NOSE AND THROAT ASSOCIATES PA•Charlotte, NC

6d•Onsite

About The Position

The Patient Access Specialist provides exceptional customer service to CEENTA patients and referring providers through effective telephonic and virtual communication.

Requirements

High school diploma or equivalent required.
Minimum of one year related work history
Position will be eligible to work from home after successful completion of six months on site and meeting required productivity metrics

Nice To Haves

Epic EHR experience preferred.

Responsibilities

Collect, enter, and verify patient demographic and insurance information in the electronic health records (EHR) system
Schedule/Reschedule/Cancel patient appointments in the EHR system
Act as a liaison between patients and CEENTA providers by documenting and appropriately routing patient triage requests in the EHR system
Address patient issues and complaints directly or forward the matter to the appropriate Practice Manager or Compliance Officer
Operate a multi-line telephone system
Collect patient pre-payments and balances
Demonstrate predictable, reliable, and prompt attendance
Demonstrate compliance with the Employer’s policies and procedures, including work rules and emergency action plans
Ability to handle a stressful environment
Ability to work as a team and effectively communicate in a respectful manner with co-workers and patients
Ability to learn quickly, focus, and give attention to detail.