Patient Access Specialist, Team Lead

Marshfield Clinic • Marshfield, WI

114d

About The Position

The Patient Access Specialist Team Lead serves as an initial contact for patients and customers, in-person and via telephone, and assists them in a manner consistent with Marshfield Clinic Health Systems' customer service standards. This individual is to complete financial clearance activities prior to patient arrival to any Marshfield Clinic Health Systems' (MCHS) facility to expedite and enhance the patient experience. The Patient Access Specialist Lead activities include appointment scheduling, referral completion, authorization for visit, pre-registration, and registration. This individual will provide exceptional customer service to meet the needs of customers both internally to MCHS and externally to patients and other healthcare providers. The Patient Access Specialist Team Lead acts as a resource and role model and demonstrates excellent problem-solving, interpersonal and leadership skills.

Requirements

• Excellent written and verbal communication skills.
• Keyboard, computer, and telephone proficiency.
• Six months' previous experience in a healthcare facility with direct patient contact.
• Previous customer service experience, patient registration, authorization, or billing.
• Demonstrated leadership skills.
• Knowledge of commercial and government billing requirements.

Nice To Haves

• Successful completion of a vocational or equivalent technical health unit coordinator, medical office specialist, medical secretary program or related field.
• Successful completion of a medical terminology course.
• Previous office leadership experience.

Responsibilities

• Serve as the initial contact for patients and customers, both in-person and via telephone.
• Complete financial clearance activities prior to patient arrival.
• Schedule appointments and complete referrals.
• Authorize visits and handle pre-registration and registration.
• Provide exceptional customer service to meet the needs of customers.
• Act as a resource and role model for team members.
• Demonstrate excellent problem-solving, interpersonal, and leadership skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed