Patient Access Specialist-Scheduling-Breezy Point

Cuyuna Regional Medical Center-posted about 1 year ago

Full-time • Entry Level

Pequot Lakes, MN

501-1,000 employees

Nursing and Residential Care Facilities

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The Administrative Support position at Cuyuna Regional Medical Center involves scheduling patient appointments, verifying patient information, and serving as a communication link between patients, providers, and clinic departments. The role requires effective data entry and adherence to clerical standards, ensuring high-quality customer service and support for the healthcare team.

Accurately schedule patient appointments according to guidelines and provider preferences.
Inform and instruct patients on procedure/appointment preparation.
Obtain and maintain accurate electronic medical records (EMR) including demographic and insurance information.
Process physician orders as requested and monitor work queues.
Answer incoming phone calls in a timely and professional manner to assist with scheduling needs.
Collaborate with departments and outside entities for accurate scheduling and patient care continuity.
Greet and acknowledge patients and family members courteously.
Update patient information including demographics and insurance per protocols.
Verify insurance coverage through established procedures.
Monitor no-shows and late cancellations, taking action as per policies.
Collect co-pays and patient payments, ensuring accuracy in transactions.
Assist providers and nursing staff with schedule adjustments and changes.
Process referral requests and monitor work queues.

Prefer High School Diploma or equivalent.
Prefer completion of Health Care Administrative Specialist or similar program or comparable experience in a health care facility.
Effective interpersonal relationship skills including good listening and communication skills.
Ability to handle confidential information discreetly and appropriately.
Ability to adapt resources to meet the needs of the situation.
Exercise good judgment, flexibility, creativity, and insight to problem-solving.
Adjust to stressful situations with confidence and good judgment.
General knowledge of insurance/insurance verification and/or medical necessity.
Basic knowledge of medical terminology.
Excellent customer service and telephone etiquette.
Ability to work independently and multi-task.

Experience in a healthcare setting
Familiarity with electronic medical records (EMR) systems

Competitive compensation package
Opportunities for growth and advancement
Exceptional benefits

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