Patient Access Specialist - Middleton - Bilingual Preferred

Terry Reilly Health Services • Middleton, ID

364d

About The Position

At Terry Reilly, we believe we are successful when we have a healthy, thriving community. This is accomplished as a result of our mission-driven and talented team. We provide integrated care throughout the Treasure Valley with our medical, dental, and behavioral health services - allowing our employees the unique ability to experience several disciplines of health care. It is important to us that our staff is given a healthy work-life balance, so we support and value your time in and out of the office. We also provide our employees with excellent benefits including options for free healthcare.

Requirements

• Ability to provide strong customer service to a complex patient population.
• Good verbal and written communication skills.
• Basic bookkeeping skills including cash handling, posting charges, and deposits.
• Ability to navigate multiple computer software programs including EHR, Microsoft Office products, scanners, calculators, and multi-line telephones.
• Must be a self-starter and able to work with minimal supervision.

Nice To Haves

• Experience as a receptionist in a medical, dental, or social services setting.
• Strong bookkeeping or accounting skills.
• Strong working knowledge of Microsoft Word and Excel.
• Bilingual abilities (English/Spanish).

Responsibilities

• Greeting, directing, and assisting patients and visitors in a professional, courteous, and efficient manner throughout their visit.
• Scheduling and registering patients, including the accurate collection of required data.
• Determining eligibility for services and counseling patients regarding payment policies.
• Monitoring and collection of monies due.
• Managing the overall atmosphere of the waiting room, keeping patients informed about wait times, and ensuring a comfortable and clean waiting area.
• Managing the phone system, including answering multi-line phones, triaging patient needs and requests, and managing staff messages.
• Scheduling and ensuring that appointments are confirmed.
• Ensuring patient demographics are accurate and up to date when scheduling an appointment and upon patient check-in.
• Completing data entry into the PM system, including scanning and entering all necessary registration records for each patient.
• Completing chart preparation as needed.
• Managing necessary financial and insurance records on all patients, ensuring information is updated in the PM system.

Benefits

• Options for free healthcare
• Healthy work-life balance
• Excellent benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Number of Employees: 101-250 employees