Patient Access Specialist/Medical Assistant | UF Heart & Vascular (Jax) | Full-time | Days

University of Florida Health•Jacksonville, FL

38d

About The Position

The Patient Access Specialist/Medical Assistant will collect data, make assessments, and determine needed interventions with patient care. This includes evaluating symptoms, effectiveness of treatment and when to call back. The medical triage MA will document patient complaints/symptoms, advice and patient/caller response. The triage MA will be responsible for triaging patient phone calls to determine necessity for medical appointments, prescription refills, and or other information needed.

Requirements

One year medical assistant experience within a medical facility desired. Prefer familiarity with medical health terminology.
EMR experience.
High school diploma/GED
Certified Medical Assistant

Responsibilities

Evaluate patients over the phone to determine the type of care needed.
Follow triage procedure protocols to obtain information to make accurate assessments.
Scheduling and coordinate urgent medical appointments.
Call/fax medication refills to appropriate pharmacy.
Answer patient questions on a wide range of medical topics.
Coordinates well with all other departments to ensure patient satisfaction.
Follows procedures for the electronic health record system.
Answer and check telephone voice messages.
Communicate and coordinate patient care with primary care provider.
Coordinate daily monthly schedule
Will assist with medical records request if she sees the form in chart