Patient Access Specialist II | Patient Access | Full Time

UF Health • Gainesville, FL

2d

About The Position

Plays a vital role in assisting patients with understanding and managing their financial responsibilities related to medical care. Guides patients through insurance verification, explaining benefits, and coordinating payment plans or financial assistance programs. Communicates to resolve billing inquiries and collaborates with healthcare providers and billing departments to maintain accurate account information. Educates patients on financial resources, monitors outstanding balances, and ensures thorough documentation of all interactions and arrangements.

Requirements

• High school diploma or equivalent required.
• 3+ years of experience in patient financial counseling or account management.
• Expertise in insurance verification and explaining patient benefits.
• Experience coordinating payment plans and financial assistance programs.
• Strong interpersonal and communication skills.
• Knowledge of healthcare billing regulations and patient privacy standards.

Nice To Haves

• College degree or related coursework preferred

Responsibilities

• Assists patients in understanding and managing financial responsibilities related to medical care.
• Verifies insurance coverage and explains benefits to patients.
• Coordinates payment plans and financial assistance programs.
• Resolves billing inquiries and collaborates with providers and billing departments.
• Educates patients on available financial resources.
• Monitors outstanding balances and documents all interactions.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 1-10 employees