Patient Access Specialist II*

Fairview Health Services • Maplewood, MN

92d

About The Position

This position interacts closely with patients, families, providers, and the multidisciplinary teams in a highly organized and professional manner. The Patient Access Services Rep II (PAS II) ensures the exceptional patient experience is achieved by displaying effective customer service, problem solving and communication skills in a friendly, thoughtful, empathetic manner. The PAS Rep II is responsible for completing the registration process which includes scheduling and registration activities including insurance eligibility and point of service collections. Additionally, this role coordinates communication between unit-based staff, providers, other departments, and transcription of orders to help facilitate care progression of patients. Individuals in this role are expected to demonstrate behaviors that create a welcoming environment and must be able to articulate information in a manner that ensures patients and family members have clear expectations of their visit and understand their responsibilities.

Requirements

• 1 year customer service experience.
• 1 year of applicable computer knowledge and skills.

Nice To Haves

• Post-Secondary Education.
• 1 year of experience in a clinical setting with registration experience.
• Previous Health Unit Coordinator experience.
• Knowledge of medical terminology, abbreviations, and hospital procedures.
• Previous Epic experience.

Responsibilities

• Complete the registration process including scheduling and registration activities.
• Verify insurance eligibility and manage point of service collections.
• Coordinate communication between unit-based staff, providers, and other departments.
• Transcribe orders to facilitate care progression of patients.
• Demonstrate effective customer service and problem-solving skills.
• Create a welcoming environment for patients and families.

Benefits

• Medical, dental, vision plans.
• Life insurance.
• Short-term and long-term disability insurance.
• PTO and Sick and Safe Time.
• Tuition reimbursement.
• Retirement.
• Early access to earned wages.

What This Job Offers

• Career Level: Entry Level
• Industry: Hospitals
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees