Patient Access Specialist II (E)>

Fairview Health Services • Minneapolis, MN

418d

About The Position

The Patient Access Specialist II at Fairview Health Services plays a crucial role in the Revenue Cycle Management team, responsible for creating a positive first impression and ensuring an exceptional experience for patients and their families. This position involves gathering patient demographics, verifying insurance information, and collecting financial obligations while demonstrating the organization's core values of Integrity, Service, Compassion, Innovation, and Dignity.

Requirements

• 1+ years of customer service experience and/or experience in a healthcare position.
• Working knowledge and ability to perform accurately and efficiently on EMR, Microsoft Office Suite, and other computer programs.
• Effective communication skills (both written and verbal).
• Attention to detail, self-directed, and a positive attitude are essential.
• Ability to work independently and in a team environment.

Nice To Haves

• Previous Epic experience
• Prior collections experience in a medical setting
• Post-secondary education

Responsibilities

• Interview patients to obtain and document accurate patient demographic and insurance information in the medical record.
• Use insurance knowledge and resources to accurately code insurance and verify eligibility using online, web-based or phone systems.
• Perform check-in process including collection of co-pays, signatures on forms, scanning insurance cards and/or IDs.
• Support price transparency through patient education and collection on estimated financial responsibilities.
• Interact with patients and families in challenging situations that may require de-escalation skills.
• Manage daily worklists and/or work queues and resolve assigned tasks in a timely, accurate, and efficient manner.
• Assist in training and mentoring new and existing staff.
• Confirm insurance benefits for services including coverage limitations, referral or authorization requirements and patient liabilities.
• Provide proactive price estimates and communicate to patients to help them understand their financial responsibilities.
• Inform patients of gaps in coverage, educate them on available options and refer to financial counseling for assistance.
• Prepare and communicate/deliver notices of non-coverage to patients.
• Follow up with payers on active authorized referral requests to verify determination or payer step in determination process.
• Collaborate and exhibit strong relationships with other departments and team to manage tasks in a high-volume environment.
• Provide resources and contacts to patients as needed to ensure a seamless experience.
• Adhere to all compliance, regulatory requirements, department protocols and procedures.
• Protect patient privacy and only access information as needed to perform job duties.
• Contribute to the process of collecting expected payment and participate in improvement efforts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: No Education Listed