Patient Access Specialist I (Admitting) PART-TIME

Nemours Children's Health • Orlando, FL

20h • Onsite

About The Position

This position is responsible for providing exemplary service in accordance with Nemours Standards of Behaviors and performs registration functions accurately. It involves meeting or exceeding collection standards by timely verification of insurance benefits and determining financial responsibility by creating a good faith estimate when applicable. The role also requires meeting or exceeding accuracy standard goals by verifying and updating demographics, insurance information, PCP and/or referral physician, and pharmacy of preference for each encounter. The specialist explains all essential and legal forms for each service type and collects any patient responsibility or outstanding balance at the time of service. Nemours Children’s Hospital is a 100-bed pediatric hospital with a 24-hour Emergency Department and outpatient pediatric clinics, blending nature with healthcare innovation. Nemours Children's Health is an internationally recognized pediatric health system serving over 1.7 million patient encounters annually across six states, with two freestanding children’s hospitals and a network of over 80 primary, urgent, and specialty care practices and 40+ hospital partnerships. Backed by the Nemours Foundation and Alfred I. duPont Trust, it's a $1.7B nonprofit system dedicated to improving children's health through clinical care, research, education, advocacy, and prevention, focusing on Whole Child Health.

Requirements

• High School Diploma required.
• Travel to other locations required.

Nice To Haves

• Healthcare experience and customer service experience preferred.
• Medical Office/Call Center.

Responsibilities

• Ensures all financial assessments, eligibility, and benefits are accurate.
• Collects all patient responsibility amount due for services rendered, adheres to end of day business processing standard verifying cash analysis and receipts balances.
• Properly identifies patients, accurately updates demographics information, and secures the required forms to ensure compliance with regulatory and NCH policies.
• Registers bedside admissions utilizing the workstation on wheels or downtime process when necessary or performs pre-registration workflow when assigned.
• Understands HIPAA privacy rules and ability to use discretion when discussing patient related information that is confidential in nature as needed to perform duties.
• Resolves all patient accounts subject to departmental standards including clearing the various Workqueues, as assigned, to ensure accuracy.
• Ability to cross cover registration functions to support the Patient Financial Services department as needed.
• Practices and displays Nemours’ Standards of Behavior while adhering to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies.
• Maintains a close working relationship with clinical partners to ensure continual open communication between clinical, ancillary and patient access departments in a clear and respectful manner.
• Completes all mandatory training and education in a timely manner, as well as participate in huddles and/or department meetings as scheduled.
• Meets attendance requirements, and maintains schedule flexibility, as required.
• Exhibits effective time management skills by monitoring time and attendance to limit use of unauthorized overtime.
• Cross training with the Emergency Room.
• Travel to other locations required.
• All other duties as assigned by supervisor or manager.

Benefits

• Competitive base compensation in the top quartile of the market
• Annual incentive compensation that values clinical activity, academic accomplishments and quality improvement
• Comprehensive benefits: health, life, dental, vision
• 403B with employer match.
• Licensure, CME and dues allowance
• Not-for-profit status; eligibility for Public Service Loan Forgiveness
• For those living and working in Florida, enjoy the benefit of no state income tax. Those based in Delaware benefit from the state's moderate tax structure.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED