Patient Access Specialist I (60434)

DIVERSUS HEALTH INC•Colorado Springs, CO

8d•$18 - $22

About The Position

At Diversus Health, we’re dedicated to transforming mental and behavioral healthcare to improve lives. Our mission is to provide trusted, affordable, and personalized care that empowers individuals to lead healthier, more fulfilling lives. And we’re doing it with a team of passionate professionals who believe in the power of making a difference every day. When you join our team, you’re not just another employee—you’re part of a community that values your growth, well-being, and success. We live by our core values: Teamwork – We achieve more together. Solution-Minded – We embrace problems as opportunities. Impactful – We inspire positive outcomes. Integrity – We commit to do what is right. Job Summary: Works as part of a multi-disciplinary team to provide answers to inquiries and questions, troubleshoot problems and provide information, intervention or referrals with a professional and respectful customer service focus telephonically and/or in person. Provides a variety of support services in connection to the day-to-day operations in a health care environment servicing clients. Duties include: first and ongoing point of contact for all clients either by phone or in person; patient enrollment, demographic verification, collection of co-pays, scheduling, referring clients and staff to appropriate resources. Must be able to consistently stay calm while interacting with clients telephonically or in person. Must be able to adapt to a consistently changing fast paced environment that requires excellent multi-tasking skills. Must be flexible with the business needs and report daily with a “can do” approach. Performs all other duties as assigned.

Requirements

Minimum high school diploma or equivalent experience.
Strong work experience in customer service industry, preferably 2+ years.
Excellent data entry skills; Type 25+ w.p.m.
Excellent computer skills, with extensive experience using program within Microsoft Office, to include Word, Outlook and Excel preferred.
Excellent verbal and written communication skills.
Excellent organizational skills.
Ability to maintain sensitive and confidential information.
Strong ability to interact successfully with a variety of individuals.
Proven work history in a fast-paced environment with competing priorities and the expectation to multi-task.

Nice To Haves

Electronic Health Records experience a plus.
Strong knowledge of Release of Information process, preferred.

Responsibilities

Greets all visitors while making them feel welcome, whether in person or telephonically, and notifies staff of client arrival and directs visitors to appropriate location
Is responsible for navigating the treatment/services needs of the caller or patient and assists with: setting appointments, rescheduling and or referring them to internal or external resources and professionals; completing enrollment as needed for clients to receive services.
Seeks and maintains efficiencies for Diversus Health’s patients access processes
Develops and maintains strong internal/ external working relationships and communication.
Attends and completes all required job-specific trainings and meetings as designated.
Maintain a positive work environmen

Benefits

Exceptional Health Benefits (medical, dental, vision)—comprehensive coverage for you and your family’s health needs.
401(k) Company Match with 4% fully vested—planning for your future made easier.
Generous Vacation & Sick Time—because we know work-life balance is essential for your well-being.
Paid Long-Term Disability Coverage—peace of mind for those unexpected times when you need it.
Paid Holidays including 3 Floating Holidays—take the time you need to recharge on your terms.
Employee Assistance Program—including free therapy access to support your mental health.
Professional Development Funds—we invest in your growth through courses, conferences, and certifications.
Robust Training Program—get the skills and knowledge you need to excel in your career.
Second Language Monthly Bonus (subject to assessment)—for those with bilingual skills, earn extra for your ability to connect with more individuals.

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