Patient Access Specialist I Florida - Per Diem

Hospital for Special Surgery•West Palm Beach, FL

33d

About The Position

How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let’s talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment. Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise. Emp Status Per Diem Part time Work Shift Day (United States of America)

Requirements

High School Diploma or equivalent (G.E.D.), may include specialized or vocational courses
Two years in a healthcare or related customer service field
Strong computer skills; with proficiency in MS Office Suite: Excel, Outlook, Word automated tools
Excellent written and verbal communication skills
Ability to multitask, prioritize and adapt in a face paced environment
Demonstrates initiative, sound judgment and resourcefulness
Knowledge of medical terminology and insurance guidelines
Team player with a positive and respectful attitude
Respect for patient confidentiality and sensitivity to diverse populations
Effective communicator with all levels of staff, patients and customers
Ability to respond positively to fluctuations in patient flow
Exceptional customer service skills.
Superior written and oral communication skills
Ability to maintain a positive attitude towards assignments and others in a fast-paced environment
Capacity to multitask and prioritize in the ever-changing environment of healthcare
Ability to work collaboratively with others
Respect for information confidentiality
Ability to show initiative, good judgment, and resourcefulness
Familiarity with medical terminology, and insurance.

Nice To Haves

Associates
Knowledge of medical terminology
Self-directed, motivated, resourceful, demonstrates initiative
Experienced user of MS Office Suite applications: Word, Excel, Outlook

Responsibilities

Demonstrate ability to prioritize, manage time, and maximize productivity.
Manage and prioritize time efficiently while maximizing productivity independently and as a team
Demonstrate reliability.
Supports the department's goals and objectives.
Initiates and maintains open and timely effective documented and verbal communication with staff, patients, and leadership.
Greet and assist patients and visitors upon arrival; conduct rounds as needed to ensure waiting area comfort.
Interview patients to accurately enter and update patient demographics, insurance and personal information.
Collect, verify, and scan legal IDs, insurance cards, signed consent forms, third party liability/workers’ compensation documents, and advance care plans
Explain financial responsibilities, obtain electronic and/or phone benefit verifications, coordinating benefits, and determine insurance coverage (participating vs. non-participating).
Collect co-payments and out-of-pocket payments at check-in and check-out and obtain waivers for non-covered services.
Monitor and resolve work queue encounters, registration checklists, and authorization status.
Answer incoming calls and make outgoing calls as needed to provide assistance or direct inquiries.
Respond to patient questions and triage to appropriate department as needed.
Ensure proper documentation in patient records.
Ensure compliance with HIPAA regulations and patient confidentiality standards.
Cross trained to staff and cover all Patient Access areas (e.g., Greeter, Registration, Physical Therapy).
Maintain a professional demeanor and business casual attire.
Responds to emails, and communications/ messages as soon as possible in a professional manner with compassion and understanding.
Perform other related duties incidental to the work described herein