Patient Access Specialist I

Common Spirit • Tacoma, WA

62d

About The Position

This job is responsible for performing general patient access duties in a centralized call center environment in accordance with established standards and procedures. An incumbent answers incoming phone calls and assists patients with registration scheduling insurance and medication refill needs for all providers within an assigned specific specialty. Work is instrumental in promoting positive outcomes for providers clinic staff and patients. Work includes: 1) verifying demographics and registering patients in Epic; 2) obtaining and verifying insurance coverage; 3) scheduling patient appointments and 4) promoting MyChart activation. An incumbent may also schedule for special projects (e.g. Healthgrades; Seven Corners virtual visits etc.) as assigned. Work requires knowledge of patient registration and insurance verification processes privacy/confidentiality standards as well as knowledge of medical terminology and the ability to utilize all available resources/tools to problem-solve in a timely efficient and effective manner.

Requirements

• One year of customer service work experience is required.

Nice To Haves

• Healthcare environment experience is preferred.

Responsibilities

• answering incoming phone calls
• assists patients with registration
• scheduling insurance and medication refill needs
• verifying demographics and registering patients in Epic
• obtaining and verifying insurance coverage
• scheduling patient appointments
• promoting MyChart activation
• schedule for special projects (e.g. Healthgrades; Seven Corners virtual visits etc.) as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Water Transportation
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees