Patient Access Specialist I #Full Time #Remote
About The Position
Top Healthcare Provider Network The 61st Street Service Corporation, provides administrative and clinical support staff for ColumbiaDoctors . This position will support ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. ColumbiaDoctors practices comprise an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties. Opportunity to grow as part of the Call Center Career Ladder! Job Summary: The Patient Access Specialist I provides support to the Columbia West Campus sphere that is part of a system wide access center managing large volumes of inquiries and requests from patients and customers for access/assistance in scheduling diagnostic services, physician referral/appointments, and general information on ColumbiaDoctors. The Patient Access Specialist I is a key role in our patient experience ecosystem and serves at the heart of the contact center acting as the front door to patient care.
Requirements
- High School Diploma or the equivalent required.
- Minimum of 2 years of relevant experience including proficiency in medical terminology.
Nice To Haves
- Bachelors Degree or college-level coursework is preferred.
- Prior high volume customer service experience in a call center environment is preferred.
- Bilingual (English/Spanish) a plus.
Responsibilities
- Greets patients and answers telephone calls.
- Schedules appointment requests.
- Indicates special needs (e.g. special accommodation, interpreter, etc.)
- Communicates insurance participation, financial responsibility, and time of service policy to patient population.
- Obtain patients insurance and demographic information and ensure all obtained information is registered in EPIC.
- Performs real-time insurance verification and interprets responses.
- Collects pre-registration information to address outstanding Epic work queue accounts.
- Performs outbound calls to perform Epic referral scheduling.
- Contribute to the team by providing support and back-up coverage as needed and directed by Supervisor and/or Manager.
- General faxing, filing, and mail sorting.
- Performs other related duties as assigned.
Benefits
- The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
