Patient Access Specialist I
About The Position
Nemours is seeking a Patient Access Specialist . The position is responsible for: Greeting patient in accordance with Nemours Standards of Behaviors. Perform registration and check-in or check-out function(s) and update demographics, insurance verification, PCP authorization/referral information when required at each encounter and make confirmation call as needed. Work various work ques, collect copays/balances at time of service, attend daily huddles, other duties assigned by supervisor or manager, and provide exceptional customer service to our patients/families. Essential Functions Documentation: Ensure all annual mandatory forms are complete, accurate, updated and on file in accordance with NCSC policies. Financial: Collect all copays, coinsurance and self-pay amount due for services rendered. Adhere to end of ay business processing standard by verifying that cash analysis and receipts balance. Scheduling: Schedule follow up appointments as instructed via the appointment disposition. Process encounters via the registration and check-out work que daily. Attend daily huddles. Appointment confirmation and reschedules. All other duties as assigned by supervisor or manager.
Requirements
- High School Diploma required
- Customer Service Experience 1 year
- Medical Office experience
Responsibilities
- Greeting patient in accordance with Nemours Standards of Behaviors.
- Perform registration and check-in or check-out function(s)
- Update demographics, insurance verification, PCP authorization/referral information when required at each encounter and make confirmation call as needed.
- Work various work ques
- Collect copays/balances at time of service
- Attend daily huddles
- Ensure all annual mandatory forms are complete, accurate, updated and on file in accordance with NCSC policies.
- Collect all copays, coinsurance and self-pay amount due for services rendered.
- Adhere to end of ay business processing standard by verifying that cash analysis and receipts balance.
- Schedule follow up appointments as instructed via the appointment disposition.
- Process encounters via the registration and check-out work que daily.
- Appointment confirmation and reschedules.
- All other duties as assigned by supervisor or manager.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
